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Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- How to Request a New Group in Microsoft Teams
- Microsoft Teams Guide
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- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft Office Training and Support
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
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- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Login support for all SIU accounts.
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- Adding a Duo Security Token to NetID
- Adding or Connecting New Devices to Duo Security
- Duo Multi-factor Authentication (MFA) Eligibility
- Generating Bypass Codes for Duo (MFA) Login
- New Duo Device
- Secure a Compromised Email Account
- SIU Network ID-General Information
- SIU VPN Guide
- Using MFA (Duo) during international travel
- What is my Network ID? How do I reset my Network ID Password?
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- How do I access my SIU email?
- How to Request a New Group in Microsoft Teams
- Microsoft Authenticator
- Proxy Help
- SIU Network ID-General Information
- When will my SIU email be created?
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Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
- Adding a Duo Security Token to NetID
- Mapping a Network Drive
- Obtain access to a shared network file share via SMB on a iOS device.
- Setup Weekly Identity Scan for Spirion
- SIU VPN Guide
- Using MFA (Duo) during international travel
- Virtual Desktop Infrastructure (VDI) Guide
- Working Remotely
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Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Connecting to SIU Limited a Smart Device or Game Console
- How do I clear my browser cache and cookies?
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
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- How can an SIU employee change their people finder information?
- How do I access my 1098-t tax form?
- HRSS Help
- I'm not receiving the email to reset my password from HRSS
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- How to Obtain an Unofficial Transcript
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- Virtual Desktop Infrastructure (VDI) Guide
- When will my SIU email be created?
- Working Remotely
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General SIU Computer Topics
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- Installing Office 365 Pro from your SIU Account
- MOVEit User Guide
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Network ID-General Information
- SIU VPN Guide
- Virtual Desktop Infrastructure (VDI) Guide
- What computer should I buy?
- Working Remotely
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Category description
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A collection of topics for mobile devices like phones and tablets.
- Adding or Connecting New Devices to Duo Security
- Download Teams on your Mobile Device
- Generating Bypass Codes for Duo (MFA) Login
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
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How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Support for SIU distributed software offerings.
- ArcGIS Desktop 10.8.1
- ArcGIS Pro 2.6
- Create a survey with SurveyMonkey
- EndNote X9 for Mac
- EndNote X9 for Mac Installation Guide
- EndNote X9 for Windows
- EndNote X9 for Windows Installation Guide
- ERDAS IMAGINE 2020
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Installing Office 365 Pro from your SIU Account
- JMP Pro 15 for Mac
- JMP Pro 15 for Windows
- SPSS Statistics 27 for Mac
- SPSS Statistics 27 for Windows
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Adding a Duo Security Token to NetID
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- Main
- Account Help
- NetID Support Resources
- Adding a Duo Security Token to NetID
Overview
Contact SalukiTech!
The Office of Information Technology (OIT) recommends using your smartphone or tablet device, with the Duo Security App installed, for Multi-Factor Authentication (MFA) access to SIU systems and software.
If you do not have a device or do not want to use it for MFA, you can purchase a D-100 Security Token from OIT. Only tokens purchased from SIU will work with SIU systems and Applications.
As of August 1, 2020, a D100 Duo Security Tokens costs:
$25/token for devices purchased by a student or employee. To purchase a token please contact SalukiTech.
Please follow these instructions once you have received your D-100 security token from SIU. This process will connect your token to your SIU Account via NetID.siu.edu.

Token setup after purchase
Logging into NetID and Accessing Duo Security.
- Open a web browser, such as Chrome, Firefox, or Microsoft Edge.
- Navigate to https://netid.siu.edu
- Log into you account using
- Your SIU E-Mail address
- Your SIU Password
- Click on the My Profile tab.
- Click on the Duo Security tab.
Detailed instructions for accessing NetID and the Duo Security tab can be found here.
Setting up your new security token
- Click on the Add new device button. It is located below the “Duo Security Token” box.

- Then select the Hardware Token radio button.
- Click Next

- Select the Duo D100 Token radio button.
There are several types of devices that could work. The University selected the D-100 model due to the screen on the device. The screen enables users to use the MFA key, even when the device does not have a USB port – such as with a tablet or mobile device. - Click Next

- Enter the serial number of the key fob. It can be found on the back of the device. In this example, the serial number starts with “45.”
Do not include the dashes

** IMPORTANT ** Immediately after the digits listed on your D-100, add the following – GO6OATH
The letters referenced above are: (Golf, Oscar, 6, Oscar, Alpha, Tango, Hotel)
So, if your listed serial number was: 45-5687654-3
Then the value you enter in the Serial Number Box is:
4556876543GO6OATH

- Click Associate
- Click Done when the key has been added

Using the D-100 Token
When you need an MFA key, press the green button on your D-100 Token.

The number displayed on-screen is the one that you enter for your “code” or “second password”

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