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Adobe Acrobat Pro 2020 for Windows

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Introduction

Adobe Acrobat Pro 2020 includes desktop software and free web services for working with PDF documents: create, edit, export, sign, organize, share, and protect.

Requesting Adobe Acrobat Pro 2020

Support Start: 6/1/2020
Support End: 6/1/2025
Support: ithelp.siu.edu

Adobe Acrobat Pro 2020 is no longer available for purchase by University units; instead, see Adobe Acrobat Pro DC for Windows.

Installing Adobe Acrobat Pro 2020

Remote Workers: If working remotely or from a secure campus network, sign into SIU VPN to install. An active VPN connection may be required for a few hours before the software becomes available to install.

Before Installing: Close all running applications, especially any Adobe Acrobat apps and any Microsoft Office apps (like Outlook, Word, Excel, and PowerPoint).

Install Acrobat Pro 2020: Software will be delivered to SIU-owned computers thru Microsoft Software Center for self-service installation. The experience is similar to a mobile app store: browse the software catalog, select the software, then wait for the software to download and install.

1. Click the link below to open the Software Center page for Adobe Acrobat Pro 2020.

softwarecenter:SoftwareID=ScopeId_40B7319B-0E80-4A98-AFBF-DA48DECD1BC8/Application_ef3831d7-d1e2-46d0-9f31-d4fffc871b5b

Adobe Acrobat Pro 2020 for Windows - Software Center - Application Details

2. Click the Install button.

Adobe Acrobat Pro 2020 for Windows - Software Center - Install

3. Note any installer windows that appear, especially error messages and warnings. These installer windows may be hidden behind other windows on screen.

Adobe Acrobat Pro 2020 for Windows - Software Center - Installer

4. Upon successful installation, the Install button changes to Uninstall or Restart and the Status line changes to Installed.

Adobe Acrobat Pro 2020 for Windows - Software Center - Uninstall

Adobe Sign In (Optional)

Open the Adobe Acrobat 2020 app, click Sign In… under the Help menu, then sign in an licensed Adobe ID and password. While signed in, Adobe Document Cloud web services are available.

Adobe Account Sign In/Out:
https://oitkb.siu.edu/knowledge-base/adobe-account-sign-in-out/

Adobe Acrobat Pro 2020 for Windows - Sign In

Troubleshooting

1. Remote Workers: If working remotely or from a secure campus network, sign into SIU VPN to install. An active VPN connection may be required for a few hours before the software becomes available to install in Software Center.

2. Software Center: Software Center does not immediately refresh upon connecting to the campus network, especially for computers that have been offline or off campus for extended periods.

Software Center - This application is not available in Software Center

3. Software Center: Software Center is not immediately available upon computer startup. Wait at least 5 minutes after the computer starts up before opening Software Center.

Software Center cannot be loaded

4. Installation: Close all running applications before installing, especially any Adobe Acrobat apps and any Microsoft Office apps (like Outlook, Word, Excel, and PowerPoint).

5. Network Connectivity: If a campus WiFi connection is slow or unstable during installation, switch to a wired Ethernet network connection and try again.

6. Network Connectivity: If a remote network connection is slow or unstable during installation, bring the computer to campus and try again.

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