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Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- How to Request a New Group in Microsoft Teams
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Reset MFA Sign-in Cycle
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- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Login support for all SIU accounts.
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- Adding a Duo Security Token to NetID
- Adding or Connecting New Devices to Duo Security
- Duo Multi-factor Authentication (MFA) Eligibility
- Generating Bypass Codes for Duo (MFA) Login
- New Duo Device
- Secure a Compromised Email Account
- SIU Network ID-General Information
- SIU VPN Guide
- Using MFA (Duo) during international travel
- What is my Network ID? How do I reset my Network ID Password?
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Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
- Adding a Duo Security Token to NetID
- Mapping a Network Drive
- Obtain access to a shared network file share via SMB on a iOS device.
- Setup Weekly Identity Scan for Spirion
- SIU VPN Guide
- Using MFA (Duo) during international travel
- Virtual Desktop Infrastructure (VDI) Guide
- Working Remotely
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Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Connecting to SIU Limited a Smart Device or Game Console
- How do I clear my browser cache and cookies?
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
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- How can an SIU employee change their people finder information?
- How do I access my 1098-t tax form?
- HRSS Help
- I'm not receiving the email to reset my password from HRSS
- Show all articles ( 1 ) Collapse Articles
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- Virtual Desktop Infrastructure (VDI) Guide
- When will my SIU email be created?
- Working Remotely
- Show all articles ( 7 ) Collapse Articles
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General SIU Computer Topics
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- Installing Office 365 Pro from your SIU Account
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Network ID-General Information
- SIU VPN Guide
- Virtual Desktop Infrastructure (VDI) Guide
- What computer should I buy?
- Working Remotely
- Show all articles ( 15 ) Collapse Articles
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Category description
- Golden Software Help
- How do faculty enter grades?
- How to Request a New Group in Microsoft Teams
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use Passcodes with MFA
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- SalukiNet Proxy FAQ's for Students
- What computer should I buy?
- Show all articles ( 7 ) Collapse Articles
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A collection of topics for mobile devices like phones and tablets.
- Adding or Connecting New Devices to Duo Security
- Download Teams on your Mobile Device
- Generating Bypass Codes for Duo (MFA) Login
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Show all articles ( 6 ) Collapse Articles
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How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Support for SIU distributed software offerings.
- ArcGIS Desktop 10.8.1
- ArcGIS Pro 2.6
- Create a survey with SurveyMonkey
- EndNote X9 for Mac
- EndNote X9 for Mac Installation Guide
- EndNote X9 for Windows
- EndNote X9 for Windows Installation Guide
- ERDAS IMAGINE 2020
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Installing Office 365 Pro from your SIU Account
- JMP Pro 15 for Mac
- JMP Pro 15 for Windows
- SPSS Statistics 27 for Mac
- SPSS Statistics 27 for Windows
- Show all articles ( 12 ) Collapse Articles
ArcGIS Pro 2.6
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- Main
- Software Guides
- ArcGIS Pro 2.6
Installation
1. Download & Install: Download and open the ArcGIS Pro 2.6 ISO, close all running applications, then open the ArcGISPro_26_175036.exe installer. Note: Do not open the ISO with a third-party archive utility like 7-Zip, WinZip, or WinRAR.
2. Destination Folder for Files: Click Next.

3. Installation files have been successfully extracted to your computer: Check the Launch the setup program box, then click Close.

4. Welcome to the ArcGIS Pro Setup program: Click Next.

5. Master Agreement: Select I accept the master agreement, then click Next.

6. Installation Context: Select Anyone who uses this computer (all users), then click Next.

7. Select Features: Click Next.

8. Ready to Install the Program: (Optional) Uncheck the Click here to participate in the Esri User Experience Improvement program box, then click Install.

9. ArcGIS Pro has been successfully installed: Check Run ArcGIS Pro now and click Finish.

Licensing
1. Download: Download (but do not open) the ArcGISProAdvanced_SingleUse_######.prvc license file.
2. ArcGIS Sign In: Click Configure your licensing options.

3. Licensing: Select License Type Single Use License, select License Level Advanced, then click Authorize.

4. Authorization Options: Select I have received an authorization file and am now ready to finish the authorization process, click Browse to select the license file, then click Next.

5. Authorization Method: Select Authorize with Esri now using the Internet, then click Next.

6. Authorization Information: Complete the form, then click Next.

7. Authorization Information (continued): Complete the form, then click Next.

8. Software Authorization Number: Click Next.

9. Authorize Software Extensions: Select I have authorization number(s) to authorize one or more extensions, then click Next.

10. Authorizing Software: Click Finish.

11. Licensing: Click OK.

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