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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adobe Signature in Acrobat Pro Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- DUO Mobile
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- I'm not receiving the email to reset my password from HRSS
- Making Calls in Microsoft Teams
- Moveit Response
- Requesting D2L Services from CTE
- Self Service Registration Guide
- SIUC LastPass
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
- Access a Video File in Microsoft Stream
- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Manage Share Settings in Microsoft Stream
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
- Share a File with Microsoft Teams
- Share a File with OneDrive
- Share a Video File in Microsoft Stream
- SIU Email Signature Instructions
- Upload a File to Microsoft Stream
- Upload a File to OneDrive
- Video Chapters in Microsoft Stream
- Video Comment in Microsoft Stream
- Video Information in Microsoft Stream
- Video Thumbnail in Microsoft Stream
- Video Transcript in Microsoft Stream
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D2L Brightspace
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Intelligent Agents
- D2L MyCourses Text Notification
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Getting Help with D2L
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Display Quiz Feedback on D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- Import a Course from Another Learning Management System
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Requesting D2L Services from CTE
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
- Work to Do Widget in D2L
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Account Help
Login support for all SIU accounts.
- Access to TurnItIn
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Display Settings in Windows
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to add a shortcut in file explorer to a OneDrive folder
- How to sign into a Teams Phone
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator
- Office 365 - Modify members of a distribution list (OWA)
- Parent Proxy Information and Tutorials
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- Setting up a Network ID account for a Local Administrator
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- Using the Electronic Whiteboard and Document Camera
- What is my SIU email address?
- When will my SIU email be created?
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Email Signature Instructions
- SIU Live Recording
- SIU VPN Guide
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- D2L MyCourses Text Notification
- Download Teams on your Mobile Device
- How to install Microsoft Teams on Iphone or Android
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Acrobat Sign
- Adobe Captivate
- Adobe Creative Cloud
- Adobe Freezes While Adding Signature
- Adobe Licensing
- Adobe Signature Box Fix - non-Entrust
- Adobe Signature in Acrobat Pro Basics
- ArcGIS CityEngine 2022.0: Manual Installation
- ArcGIS CityEngine 2023.0: Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Manual Installation
- ArcGIS Online
- ArcGIS Pro 3.1: Installation
- ArcGIS Pro 3.1: Manual Installation
- Create a survey with SurveyMonkey
- EMS Desktop Client Installation
- EndNote 21: Installation
- EndNote 21: Manual Installation
- ERDAS IMAGINE 2022: Installation
- ERDAS IMAGINE 2022: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 17: Installation
- JMP Pro 17: Manual Installation
- Mathematica 13: Installation
- Mathematica 13: Manual Installation
- MATLAB R2023a: Installation
- MATLAB R2023a: Manual Installation
- Microsoft Company Portal for Windows
- Microsoft Office 365: Manual Installation
- Microsoft Software Center for Windows
- PDF not opening with Adobe
- Qualtrics
- SAS 9.4M7 for Windows: Manual Installation
- SAS 9.4M8: Installation
- Software Request
- SPSS Amos 29: Installation
- SPSS Statistics 29: Installation
- SPSS Statistics 29: Manual Installation
- SurveyMonkey
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
- Changing Display Settings in Windows
- Class Technology Troubleshooting
- Using an Owl with Teams
- Using an Owl with Zoom
- Using the Electronic Whiteboard and Document Camera
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ArcGIS Pro 3.1: Manual Installation
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Request ArcGIS Pro
Upon approval of an ArcGIS Pro software request for manual installation, the installer is distributed by email and the license is assigned to an ArcGIS Online ID. ArcGIS Pro licenses must be updated each year.
License Cycle: 8/16/2023 thru 8/15/2024
Software Requests: oit.siu.edu/salukitech/software/
Knowledge Base: oitkb.siu.edu
Support: ithelp.siu.edu
Install Microsoft Windows Desktop Runtime
1. Installer
Download the Microsoft Windows Desktop Runtime 6.0.5 (x64) installer.
2. Windows Desktop Runtime
Close all running applications, open the installer, and click Install.
3. Installation was successful
Upon successful installation, click Close.
Install ArcGIS Pro
1. Installer ISO
Download the ArcGIS Pro installer ISO, then open it with Windows Explorer.
2. Installer
Close all running applications, then open the installer named ArcGISPro_31_184994.exe. Optional installers are described in the quickstart.
3. Destination Folder for Files
Click Next.
4. Installation files have been successfully extracted to your computer
Check Launch the setup program, then click Close.
5. ArcGIS Pro Setup splash screen
Click Next.
6. Welcome to the ArcGIS Pro Setup program
Click Next.
7. Master Agreement
Select I accept the master agreement, then click Next.
8. Installation Context
Select Anyone who uses this computer (all users), then click Next.
9. Destination Folder
Click Next.
10. Ready to Install the Program
Click Install.
11. ArcGIS Pro has been successfully installed
Check Run ArcGIS Pro now, then click Finish.
12. Sign in ArcGIS Online ID
Proceed to Sign in ArcGIS Online ID below.
Sign in ArcGIS Online ID
1. ArcGIS Sign In
Open the ArcGIS Pro app. At the ArcGIS Sign In window, click Configure Licensing.
2. Licensing
Select the License Type Named User License, enter the ArcGIS Online URL https://siucarbondale.maps.arcgis.com/, and click OK.
3. ArcGIS Sign In
Click Southern Illinois University Carbondale, then sign in with your @siu.edu email account.
Troubleshoot
1. Corrupted Installer ISO: If the installer ISO is corrupted and does not open, then download again with a different web browser. To verify successful download, compare the cryptographic hash value.
ArcGIS Pro 3.1 for Windows (SHA-256):
490783c268b5c9485d257b19bf6e12d95e748bc71cf6e6094306236b0b49dfa1
ArcGIS Pro 3.0.3 for Windows (SHA-256):
cc42e10ae1a2fb6fa89b9bccdef2d3ff1980d32021bdf06e66ae9277e4f5b449
ArcGIS Pro 3.0 for Windows (SHA-256):
b12f612e67613fba298a7eff867b3120ef5750a3f0d794ca29de7d42447e3d6d
2. Third-Party Archive Utilities: Open the installer ISO with Windows Explorer. If necessary, temporarily disable or uninstall third-party archive utilities like 7-Zip, WinRAR, and WinZip.
3. Microsoft Windows Desktop Runtime
ArcGIS Pro 3.1 requires Microsoft Windows Desktop Runtime 6.0.5 (x64) or later.
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