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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adobe Signature in Acrobat Pro DC Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- DUO Mobile
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- I'm not receiving the email to reset my password from HRSS
- Self Service Registration Guide
- SIUC LastPass
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
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Desire2Learn (D2L)
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L MyCourses Text Notification
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Account Help
Login support for all SIU accounts.
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator
- Parent Proxy Information and Tutorials
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- What is my SIU email address?
- When will my SIU email be created?
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Live Recording
- SIU VPN Guide
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- D2L MyCourses Text Notification
- Download Teams on your Mobile Device
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Acrobat Pro: Installation
- Adobe Captivate: Installation
- Adobe Creative Cloud: Installation
- Adobe Freezes While Adding Signature
- Adobe Licensing
- Adobe Signature Box Fix - non-Entrust
- Adobe Signature in Acrobat Pro DC Basics
- ArcGIS CityEngine 2022.0 for Windows: Manual Installation
- ArcGIS Desktop (ArcMap) 10.8.2 for Windows: Manual Installation
- ArcGIS Online
- ArcGIS Pro 3.1 for Windows: Manual Installation
- Create a survey with SurveyMonkey
- EndNote 20 for Mac: Manual Installation
- EndNote 20 for Windows: Manual Installation
- ERDAS IMAGINE 2022 for Windows: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 16 for Mac: Manual Installation
- JMP Pro 16 for Windows: Manual Installation
- Mathematica 13 for Linux: Manual Installation
- Mathematica 13 for Mac: Manual Installation
- Mathematica 13 for Windows: Manual Installation
- MATLAB: Manual Installation
- Microsoft Company Portal for Windows
- Microsoft Software Center for Windows
- PDF not opening with Adobe
- Qualtrics
- Software Request
- SPSS Statistics 28 for Mac: Manual Installation
- SPSS Statistics 28 for Windows: Manual Installation
- SurveyMonkey
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
ERDAS IMAGINE 2022 for Windows: Manual Installation
2.8 out Of 5 Stars
2 ratings
| 5 Stars | 50% | |
| 4 Stars | 0% | |
| 3 Stars | 0% | |
| 2 Stars | 0% | |
| 1 Stars | 50% |
Request ERDAS IMAGINE
Upon approval of an ERDAS IMAGINE software request for manual installation, the installer and node locked activation ID are distributed by email. ERDAS IMAGINE licenses must be updated each year.
License Cycle: 7/1/2022 thru 6/30/2023
Software Requests: oit.siu.edu/salukitech/software/
Knowledge Base: oitkb.siu.edu
Support: ithelp.siu.edu
Install ERDAS IMAGINE
1. Installer ISO
Download the installer ISO, then open it with Windows Explorer.
2. Installer Script
Close all running applications, then open the Setup.vbs VBScript installer (not the Setup.exe installer application).
3. Hexagon Geospatial Setup Manager
Click the + symbol to expand ERDAS IMAGINE 2022, click ERDAS IMAGINE 2022 (64-bit), then click Install.
4. Welcome to the InstallShield Wizard for ERDAS IMAGINE 2022
Click Next.
5. License Agreement
Select I accept the terms in the license agreement, then click Next.
6. Custom Setup
Click Next.
7. Ready to Install the Program
Click Install.
8. InstallShield Wizard Completed
Click Finish.
9. ERDAS File Association Manager
Check ERDAS IMAGINE formats and ERDAS IMAGINE project formats, click Apply, then click Close. Note: This window may be hidden behind the Hexagon Geospatial Setup Manager window.
10. Hexagon Geospatial Setup Manager
Close the window.
Activate ERDAS IMAGINE
1. Licensing Error
Open the ERDAS IMAGINE 2022 application, then click OK to close the Licensing Error window.
2. Welcome to the Hexagon Geospatial licensing wizard
Select Node Locked Activation ID, copy and paste the code, then click Next.
3. You have completed the Hexagon Geospatial licensing wizard
Click Finish.
Troubleshoot
1. Corrupted Installer ISO: If the installer ISO is corrupted and does not open, then download again with a different web browser. To verify successful download, compare the cryptographic hash value.
ERDAS IMAGINE 2022 for Windows (SHA-256):
6be3443c47ac4bbb5a8daf5ce84ce795ccace161623443d8e1255f9c8d831c75
2. Third-Party Archive Utilities: Open the installer ISO with Windows Explorer. If necessary, temporarily disable or uninstall third-party archive utilities like 7-Zip, WinRAR, and WinZip.
2.8 out Of 5 Stars
2 ratings
| 5 Stars | 50% | |
| 4 Stars | 0% | |
| 3 Stars | 0% | |
| 2 Stars | 0% | |
| 1 Stars | 50% |