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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adding or Connecting New Devices to Duo Security
- Connecting to SIU Limited a Smart Device or Game Console
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- Generating Bypass Codes for Duo (MFA) Login
- I'm not receiving the email to reset my password from HRSS
- New Duo Device
- SIUC LastPass
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Reset MFA Sign-in Cycle
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Desire2Learn (D2L)
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Account Help
Login support for all SIU accounts.
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- Adding a Duo Security Token to NetID
- Adding or Connecting New Devices to Duo Security
- Duo Multi-factor Authentication (MFA) Eligibility
- Generating Bypass Codes for Duo (MFA) Login
- How Do I Change My SIU Account Password?
- How Do I Claim My SIU Account?
- How to change Departmental ID password
- New Duo Device
- Secure a Compromised Email Account
- SIU Network ID-General Information
- SIU VPN Guide
- Using MFA (Duo) during international travel
- What is my Network ID? How do I reset my Network ID Password?
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- Departmental ID
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How Do I Claim My SIU Account?
- How to Update Your Recovery Information
- Microsoft Authenticator
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- SIU Network ID-General Information
- SIUC LastPass
- When will my SIU email be created?
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
- Adding a Duo Security Token to NetID
- Connect to Windows Remote Desktop using Ubuntu
- How to Install Microsoft Office 365
- Mapping a Network Drive
- Obtain access to a shared network file share via SMB on a iOS device.
- Setup Weekly Identity Scan for Spirion
- SIU VPN Guide
- Using MFA (Duo) during international travel
- Working Remotely
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Connecting to SIU Limited a Smart Device or Game Console
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Live Recording
- SIU Network ID-General Information
- SIU VPN Guide
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use Passcodes with MFA
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Adding or Connecting New Devices to Duo Security
- Download Teams on your Mobile Device
- Generating Bypass Codes for Duo (MFA) Login
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Freezes While Adding Signature
- Adobe Signature Box Fix - non-Entrust
- ArcGIS Desktop 10.8.2: Product Installation and Authorization
- ArcGIS Pro 2.9: Product Installation and Authorization
- Create a survey with SurveyMonkey
- EndNote 20 for Mac: Product Installation
- EndNote 20 for Windows: Product Installation
- EndNote X9 for Mac
- EndNote X9 for Windows
- ERDAS IMAGINE 2022: Product Installation and Authorization
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 16 for Mac: Product Installation
- JMP Pro 16 for Windows: Product Installation
- Mathematica 13.0 for Windows: Product Installation and Authorization Guide
- PDF not opening with Adobe
- SAS 9.4M7 for Windows: Product Installation
- Software Request
- SPSS Statistics 28 for Mac: Product Installation and Authorization
- SPSS Statistics 28 for Windows: Product Installation and Authorization
- Virtual Desktop Infrastructure (VDI) Guide
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Installing Office 365 Pro from your SIU Account
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Log into your Siu email account at office.siu.edu
Click on the “App Launcher”

In the pop-up menus click on the “Office 365”

In that menu, on the right-hand side, click on “Office 365 Apps”

This will download a file the will install your Office 365 Suite.
2.5 out Of 5 Stars
5 Stars | 0% | |
4 Stars | 50% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 50% |