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Microsoft Software Center for Windows

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Overview

Managed software for SIU-owned Windows PCs may be delivered thru Microsoft Software Center for self-service installation. The experience is similar to a mobile app store:

  1. Connect to the campus network.
  2. Open Software Center.
  3. Browse or search the software catalog.
  4. Install software.

Installing Managed Software

1. Connect to Campus Network: If working on campus, connect to the Ethernet or eduroam network. If working remotely, sign into the Virtual Private Network. Software Center does not work on the SIU-Guest wireless network.

2. Open Software Center: Open the Software Center app from the Windows Start app list or from Windows Search.

Software Center app at Windows Start
Software Center app at Windows Search

3. Browse or Search Software Catalog: In Software Center, select the Applications tab, then browse or search the software catalog. Note well: Connect to the campus network for a few hours to refresh an out-of-date software catalog, especially for computers that have been offline or off campus for an extended period.

Software Center software catalog

4. Install Software: Select an available application, note application details like restart requirement, download size, and estimated time, then click Install.

Software Center application details

5. Installation Status: Upon successful installation, the Install button changes to Reinstall and the Status line changes to Installed. Upon failed installation, the Install button changes to Retry and the Status line changes to Failed. Common fixes for installation failures include:

  • Connect to the campus network (Ethernet, eduroam, or VPN).
  • Stay connected to the campus network for a few hours to refresh an out-of-date software catalog, especially for computers that have been offline or off campus for an extended period.
  • Close any open applications that are blocking installation, especially Microsoft Office apps like Outlook, Word, Excel, and PowerPoint.
  • Restart the computer to:
    • complete a Windows Update or other software installation
    • sign out other signed-in/disconnected users
Software Center application with Installed status
Software Center application with Failed status

Adobe Acrobat Pro 2020

  1. Adobe ID (Optional): Create an Adobe ID and turn off automatic profile selection.
  2. Software Center: Close all open apps (especially Microsoft Office apps like Outlook, Word, Excel, and PowerPoint), then use Software Center to install the Adobe Acrobat Pro 2020 application.
  3. Acrobat (Optional): Open the Adobe Acrobat 2020 app, click Sign In… under the Help menu, and sign in the Adobe ID to access Adobe Document Cloud services.

Adobe Acrobat Pro DC

  1. Adobe ID: Create an Adobe ID and turn off automatic profile selection.
  2. Software Center: Close all open apps (especially Microsoft Office apps like Outlook, Word, Excel, and PowerPoint), then use Software Center to install the Adobe Acrobat Pro DC application.
  3. Acrobat: Open the Adobe Acrobat app and sign in the Adobe ID to activate the subscription-based license on the computer.

Adobe Captivate

  1. Adobe ID: Create an Adobe ID and turn off automatic profile selection.
  2. Software Center: Close all open apps, then use Software Center to install the Adobe Captivate application.
  3. Captivate: Open the Adobe Captivate 2019 app and sign in the Adobe ID to activate the subscription-based license on the computer.

Adobe Creative Cloud

  1. Adobe ID: Create an Adobe ID and turn off automatic profile selection.
  2. Software Center: Close all open apps, then use Software Center to install the Adobe Creative Cloud Desktop application.
  3. Creative Cloud Desktop: Open the Adobe Creative Cloud app and sign in the Adobe ID to activate the subscription-based license on the computer.
  4. Creative Cloud Desktop: Install, manage, or open apps and access cloud assets like files, fonts, plug-ins, libraries, and tutorials. To install an app: Go to the Apps menu, browse the desktop apps catalog, and click the Install button next to an app included in the subscription plan.

ArcGIS CityEngine

  1. Software Center: Close all open apps (especially ArcGIS apps), then use Software Center to install the ArcGIS CityEngine 2022.0 application.
  2. CityEngine: Open the CityEngine 2022.0 app, click Southern Illinois University Carbondale, and sign in with your @siu.edu email account. If the Southern Illinois University Carbondale button is missing:
    1. Click Your ArcGIS organization’s URL.
    2. Enter siucarbondale.maps.arcgis.com.
    3. Check Remember this URL.
    4. Click Continue.
    5. Click Southern Illinois University Carbondale.
    6. Sign in with your @siu.edu email account.

ArcGIS Desktop (ArcMap)

  1. Software Center: Close all open apps (especially ArcGIS apps), then use Software Center to install the ArcGIS Desktop 10.8.2 application.
  2. ArcMap: Open the ArcMap 10.8.2 app to confirm successful license activation.
  3. Note well: ArcGIS Desktop installs with a network license. Remote workers must sign into SIU VPN while using ArcGIS Desktop or request an offline license.

ArcGIS Pro

  1. Software Center: Close all open apps (especially ArcGIS apps), then use Software Center to install the ArcGIS Pro 3.0 application.
  2. ArcGIS Pro: Open the ArcGIS Pro 3.0 app, click Southern Illinois University Carbondale, and sign in with your @siu.edu email account. If the Southern Illinois University Carbondale button is missing:
    1. Click Your ArcGIS organization’s URL.
    2. Enter siucarbondale.maps.arcgis.com.
    3. Check Remember this URL.
    4. Click Continue.
    5. Click Southern Illinois University Carbondale.
    6. Sign in with your @siu.edu email account.

Autodesk

EndNote

  1. Software Center: Close all open apps (including Microsoft Word), then use Software Center to install the EndNote 20 application.
  2. Endnote: Open the EndNote app to confirm successful license activation.

ERDAS IMAGINE

  1. Software Center: Close all open apps, then use Software Center to install the ERDAS IMAGINE 2022 application.
  2. ERDAS IMAGINE: Open the ERDAS IMAGINE 2022 app to confirm successful license activation.
  3. Note well: ERDAS IMAGINE installs with a network license. Remote workers must sign into SIU VPN while using ERDAS IMAGINE or request an offline license.

JMP Pro

  1. Software Center: Close all open apps (including SAS), then use Software Center to install the JMP Pro 16 application.
  2. JMP Pro: Open the JMP Pro 16 app to confirm successful license activation.

Julia

Mathematica

  1. Software Center: Close all open apps, then use Software Center to install the Mathematica 13.1 application.
  2. Mathematica: Open the Wolfram Mathematica 13.1 app to confirm successful license activation.
  3. Note well: Mathematica installs with a network license. Remote workers must sign into SIU VPN while using Mathematica or request an offline license.

MATLAB

  1. Software Center: Close all open apps, then use Software Center to install the MATLAB R2022b application.
  2. MATLAB: Open the MATLAB R2022b app and sign in or create a MathWorks ID.

Microsoft Office

Python

R / RStudio Desktop

SAS

  1. Software Center: Close all open apps (including JMP), then use Software Center to install the SAS 9.4M7 application.
  2. SAS: Open the SAS 9.4 app to confirm successful license activation.

SPSS Amos

  1. Software Center: Close all open apps (especially SPSS apps), then use Software Center to install the SPSS Amos 28 application.
  2. SPSS Amos: Open the IBM SPSS Amos 28 Graphics app to confirm successful license activation.
  3. Note well: SPSS Amos installs with a network license. Remote workers must sign into SIU VPN while using SPSS Amos. No offline license is available.

SPSS Statistics

  1. Software Center: Close all open apps (especially SPSS apps), then use Software Center to install the SPSS Statistics 28 application.
  2. SPSS Statistics: Open the IBM SPSS Statistics app to confirm successful license activation.

Troubleshooting

1. Campus Network Connection Required: If working on campus, connect to the Ethernet or eduroam network. If working remotely, sign into the Virtual Private Network (VPN). Software Center does not work on the SIU-Guest wireless network.

2. Software Center Cannot Be Loaded: A Windows Update may be in progress or require a reboot to complete. Also, Software Center is unavailable for ~5-10 minutes after a computer starts up.

Software Center cannot be loaded

3. Blocking Applications: Before installing, close all open apps, especially Microsoft Office apps like Outlook, Word, Excel, and PowerPoint.

4. Pending Restarts: Before installing, restart the computer to complete a Windows Update or other software installation.

5. Signed-In Users: Before installing, restart the computer to sign out other signed-in/disconnected users.

6. Wireless Network Connectivity: If a campus wireless network connection is slow or unstable during installation, switch to the Ethernet wired network and try again.

7. Virtual Private Network (VPN) Connectivity: If a Virtual Private Network (VPN) connection is slow or unstable during installation, bring the computer to campus and try again.

8. Refresh Software Center Catalog: Connect the computer to the campus network for a few hours to refresh the software catalog automatically. Alternatively, try to force a refresh:

  1. Open Control Panel, open Configuration Manager properties, then click the Actions tab.
  2. Select the Machine Policy Retrieval & Evaluation Cycle action, then click Run Now.
  3. Select the Application Deployment Evaluation Cycle action, then click Run Now.
  4. Wait ~15 minutes, then re-open Software Center.
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