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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adobe Signature in Acrobat Pro DC Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- DUO Mobile
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- I'm not receiving the email to reset my password from HRSS
- Self Service Registration Guide
- SIUC LastPass
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
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Desire2Learn (D2L)
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L MyCourses Text Notification
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Account Help
Login support for all SIU accounts.
- BigDawg Access
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to Update Your Recovery Information
- How to View Telecom Billing
- Microsoft Authenticator
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- SIU Network ID-General Information
- SIUC LastPass
- What is my SIU email address?
- When will my SIU email be created?
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Connecting to SIU Limited a Smart Device or Game Console
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Live Recording
- SIU VPN Guide
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- D2L MyCourses Text Notification
- Download Teams on your Mobile Device
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Account Sign In/Out
- Adobe Acrobat Pro 2020 for Windows
- Adobe Acrobat Pro DC for Windows
- Adobe Creative Cloud for Windows
- Adobe Freezes While Adding Signature
- Adobe Signature Box Fix - non-Entrust
- Adobe Signature in Acrobat Pro DC Basics
- ArcGIS Desktop 10.8.2: Product Installation and Authorization
- ArcGIS Pro 2.9: Product Installation and Authorization
- Create a survey with SurveyMonkey
- EndNote 20 for Mac: Product Installation
- EndNote 20 for Windows
- EndNote 20 for Windows: Product Installation
- ERDAS IMAGINE 2022: Product Installation and Authorization
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 16 for Mac: Product Installation
- JMP Pro 16 for Windows: Product Installation
- Mathematica 13.0 for Windows: Product Installation and Authorization Guide
- PDF not opening with Adobe
- SAS 9.4M7 for Windows: Product Installation
- Software Center for Windows
- Software Request
- SPSS Amos 28 for Windows
- SPSS Statistics 28 for Mac: Software Installation and License Authorization
- SPSS Statistics 28 for Windows
- SPSS Statistics 28 for Windows: Software Installation and License Authorization
- Virtual Desktop Infrastructure (VDI) Guide
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Software Center for Windows
4.5 out Of 5 Stars
5 Stars | 0% | |
4 Stars | 100% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |
Introduction
Software for SIU-owned Windows PCs may be delivered thru Software Center for self-service installation. The experience is similar to a mobile app store: browse the software catalog, select the software, then wait for the software to download and install.
Download and install time varies from minutes for small installs (like Acrobat Pro, EndNote, and SPSS) to hours for large installs (like Autodesk, MATLAB, and SAS). Most installation errors are due to:
1. pending system restarts for Windows Update installations
2. install attempts by remote workers while not signed into SIU VPN
3. conflicts with other running applications that need to be closed
4. insufficient disk space
5. loss of power or network connectivity (computer goes to sleep, unstable WiFi connections, etc.)
Software Installation
1. Remote Workers: If working remotely or from a secure campus network, sign into SIU VPN. See SIU VPN Guide for more information.
2. Conflicting Applications: Before installing, close all running applications, especially any Adobe apps (like Acrobat) and Microsoft Office apps (like Outlook, Word, Excel, and PowerPoint).
3. Software Center: Open the Software Center app from the Microsoft Search bar or the Start menu.

4. Software Catalog: At the Applications tab, click the application.

5. Application Details: Click Install.

6. Installation Progress: Note any installer windows that appear, especially error messages and warnings.


7. Installation Status: Upon successful installation, the Status changes to Installed and the Install button changes to Reinstall or Uninstall.

Troubleshooting
1. If working remotely or from a secure campus network, sign into SIU VPN. See SIU VPN Guide for more information.
2. Before installing, close all running applications, especially any Adobe apps (like Acrobat) and Microsoft Office apps (like Outlook, Word, Excel, and PowerPoint).
3. Note the amount of free drive space on the C: drive.
4. If a WiFi connection is slow or unstable, switch to a wired network connection and try again.
5. If a remote network connection is slow or unstable, bring the computer to campus and try again.
6. Software Center is not immediately available upon computer start up. Wait at least 5 minutes after the computer restarts, then open Software Center.
7. Software Center does not immediately refresh upon connecting to the campus network, especially for computers that have been offline or off campus for extended periods.
4.5 out Of 5 Stars
5 Stars | 0% | |
4 Stars | 100% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |