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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adding or Connecting New Devices to Duo Security
- Connecting to SIU Limited a Smart Device or Game Console
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- Generating Bypass Codes for Duo (MFA) Login
- I'm not receiving the email to reset my password from HRSS
- New Duo Device
- SIUC LastPass
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Reset MFA Sign-in Cycle
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Desire2Learn (D2L)
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Account Help
Login support for all SIU accounts.
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- Adding a Duo Security Token to NetID
- Adding or Connecting New Devices to Duo Security
- Duo Multi-factor Authentication (MFA) Eligibility
- Generating Bypass Codes for Duo (MFA) Login
- How Do I Change My SIU Account Password?
- How Do I Claim My SIU Account?
- How to change Departmental ID password
- New Duo Device
- Secure a Compromised Email Account
- SIU Network ID-General Information
- SIU VPN Guide
- Using MFA (Duo) during international travel
- What is my Network ID? How do I reset my Network ID Password?
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- Departmental ID
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How Do I Claim My SIU Account?
- How to Update Your Recovery Information
- Microsoft Authenticator
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- SIU Network ID-General Information
- SIUC LastPass
- When will my SIU email be created?
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
- Adding a Duo Security Token to NetID
- Connect to Windows Remote Desktop using Ubuntu
- How to Install Microsoft Office 365
- Mapping a Network Drive
- Obtain access to a shared network file share via SMB on a iOS device.
- Setup Weekly Identity Scan for Spirion
- SIU VPN Guide
- Using MFA (Duo) during international travel
- Working Remotely
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Connecting to SIU Limited a Smart Device or Game Console
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Live Recording
- SIU Network ID-General Information
- SIU VPN Guide
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use Passcodes with MFA
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Adding or Connecting New Devices to Duo Security
- Download Teams on your Mobile Device
- Generating Bypass Codes for Duo (MFA) Login
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Freezes While Adding Signature
- Adobe Signature Box Fix - non-Entrust
- ArcGIS Desktop 10.8.2: Product Installation and Authorization
- ArcGIS Pro 2.9: Product Installation and Authorization
- Create a survey with SurveyMonkey
- EndNote 20 for Mac: Product Installation
- EndNote 20 for Windows: Product Installation
- EndNote X9 for Mac
- EndNote X9 for Windows
- ERDAS IMAGINE 2022: Product Installation and Authorization
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 16 for Mac: Product Installation
- JMP Pro 16 for Windows: Product Installation
- Mathematica 13.0 for Windows: Product Installation and Authorization Guide
- PDF not opening with Adobe
- SAS 9.4M7 for Windows: Product Installation
- Software Request
- SPSS Statistics 28 for Mac: Product Installation and Authorization
- SPSS Statistics 28 for Windows: Product Installation and Authorization
- Virtual Desktop Infrastructure (VDI) Guide
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Sync Teams Channel Folder to One Drive on Local Device
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This procedure connect your Teams Channel folder, hosted on SharePoint to your local computer via OneDrive for Business. This is useful for quickly sharing files to your channel/team from your computer or syncing files to your computer for off-line access.
Assumptions:
These instructions assume that you are already logged into OneDrive on your computer. If you need assistance in setting up or logging into OneDrive for the first time, please reference this link:
CRC Guide – Getting Started with OneDrive.
Syncing Teams Channel Folder
Open your Team Channel in the Microsoft Teams desktop application.
Browse to the Files area.
Click view in SharePoint
Click Sync
Allow SharePoint to sync to OneDrive desktop.
Please click here to watch a short video that walks through the procedure listed above.
Sync an Entire Team Folder to OneDrive.
There are times where you are a member of multiple channels on a Microsoft Team. The method above will create multiple paths to each channel folder. With a little more work, you can get the Teams’s SharePoint folder to sync to OneDrive and that will contain each of the individual channel folders within it.
- Start by navigating to Office.com in your preferred web browser.

- Then click on the button for SharePoint.
- You may need to click on All Apps to make the tile appear if you have not used SharePoint Web before.


- Once on the SharePoint page, you will see a tile or list of each channel and team that you are a part of. Find the team that you would like to sync to OneDrive and click on it. In this example, our team is called SIU EC.
- You may need to click on the See All link to display all of the teams and channels.


- Click on Documents in the left menu.

- Then click Sync from the menu near the top of the page.
- You may need to click the “3-dot” menu on the right to see the Sync option.

- Click Sync Now in the pop-up box.

- Click Open Microsoft OneDrive when prompted

- You can now open Windows File Explorer and you should see a new listing under Southern Illinois University for your Team’s folder.

OneDrive is installed on all Windows 10 computers. If you are unable to locate the app, or experience problems with the program, please contact SalukiTech – their contact information is listed at the bottom of the page.
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