Using MFA (Duo) during international travel

Duo works well overseas the exception might be China depending on the country restrictions. Here are some options:

• Smartphone/Tablet – Even with cellular service disabled or without a wifi connection, you may use the Duo Mobile app to generate a passcode that you can use to authentication. Simply choose the Enter a Passcode option when you get the Duo authentication prompt. To generate the passcode, open the Duo Mobile app on your phone and tap the down arrow symbol ? next to “SIU”.

• Hardware token – if you don’t have a smartphone/tablet and you travel internationally often, you may want to get a hardware token (contact SalukiTech to start the process). Simply choose the Enter a Passcode option when you get the Duo authentication prompt and then enter the passcode that shows on the hardware token. Note: there is a $25 fee for hardware tokens as of August 1, 2020.

• ByPass Code – If you won’t have a smartphone/tablet and a hardware token is not an option, it is possible to get a bypass code from netid.siu.edu in advance for 5 one time uses. This is good if you forget your device or for a short trip. Then, simply choose the Enter a Passcode option when you get the Duo authentication prompt and enter the bypass code that you were given.

• Normal options – If you have a cellular service or a wifi connection, then you can simply use whatever authentication technique you normally use. The push, passcode, and phone options all work overseas. You can even add an international phone number as one of your authentication options.
• You can also add a second device to your Duo Profile on netid.siu.edu for an international phone if you use a different device over-seas. The process for adding the second phone/tablet is the same as adding your first.

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