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How to View Telecom Billing

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Pinnacle website is here: Billing Statements – If the page does not open properly try a different browser.

https://pinnacle.calero.com/siu

Log in using your Network ID and Password.
After logging in, click on the blue circle in the upper right corner showing your initials. You will then be presented with a list of roles. Choose SIUC Department Manager

If you do not have the role SIUC Department Manager, then access will need to be requested. This form can be used for new access, modified (add additional Budget Purpose Numbers to existing access) or removal of access or Budget Purpose Numbers.

Please submit this form to request access to Budget Purpose Accounts: Telecom – Account Billing Statements Access Request

After access has been granted, follow instructions above before continuing to the next step.

Go to the left side menu and click on “Department Billing”.
Next click “Account Billing”
The Account billing page will appear. Enter the Budget Purpose number in the Account Number field, then click Search button.
Locate the Billing Date you want to view and click on the hyperlink.
The Account Summary displays the Total One Time Charges, Recurring Charges, Tax, Usage and Total Amount.
There is a PDF format of the invoice that may be viewed by clicking on “View Report”. Some users have difficulty using the invoice to reconcile. Continue to the next step to see how to view the line items.
For reconciliation purposes, view the line items by hovering over the “Account billing” in the left menu, then select Non Usage Charges or Usage Charges.
The first time on the Non-Usage Charges screen, you may have to click the search button for the line items to appear. If you would like to download, click on the download icon to the left of the search button.
If you saw charges on the Summary page for Usage, the charge detail will reflect on this page. Click the search button if it is your first time on this page. The detail will show the phone number the call was made from and the phone number that was dialed.

Reconciling Telecom Billing

It is the Fiscal Officer’s responsibility to reconcile Telecom billing for their department. See the Policy for Personal Use of State Telephones Telecom Policy | Office of Information Technology | SIU

Long Distance Authorization Codes – If an employee changes departments, their former department should submit a memo to telecomtsr@siu.edu requesting to deactivate their code. The new department may submit a request for a new code.

Teams VOIP – Office numbers will follow employees throughout their employment at SIU. If the employee changes departments, then the new department should submit a memo to change the BP to their account. If there is an employee showing on the invoice that has transferred to another department, please contact the employee’s current department and request they submit a request to IT Business Services to have the Budget Purpose updated to reflect their current department.

Any Questions about the billing may be asked by calling Telecom Customer Service at 618-453-2484 or email telecomtsr@siu.edu.

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