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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adobe Signature in Acrobat Pro DC Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- DUO Mobile
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- I'm not receiving the email to reset my password from HRSS
- Self Service Registration Guide
- SIUC LastPass
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
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Desire2Learn (D2L)
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L MyCourses Text Notification
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Account Help
Login support for all SIU accounts.
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator
- Parent Proxy Information and Tutorials
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- What is my SIU email address?
- When will my SIU email be created?
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Live Recording
- SIU VPN Guide
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- D2L MyCourses Text Notification
- Download Teams on your Mobile Device
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Acrobat Pro: Installation
- Adobe Captivate: Installation
- Adobe Creative Cloud: Installation
- Adobe Freezes While Adding Signature
- Adobe Licensing
- Adobe Signature Box Fix - non-Entrust
- Adobe Signature in Acrobat Pro DC Basics
- ArcGIS CityEngine 2022.0 for Windows: Manual Installation
- ArcGIS Desktop (ArcMap) 10.8.2 for Windows: Manual Installation
- ArcGIS Online
- ArcGIS Pro 3.1 for Windows: Manual Installation
- Create a survey with SurveyMonkey
- EndNote 20 for Mac: Manual Installation
- EndNote 20 for Windows: Manual Installation
- ERDAS IMAGINE 2022 for Windows: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 16 for Mac: Manual Installation
- JMP Pro 16 for Windows: Manual Installation
- Mathematica 13 for Linux: Manual Installation
- Mathematica 13 for Mac: Manual Installation
- Mathematica 13 for Windows: Manual Installation
- MATLAB: Manual Installation
- Microsoft Company Portal for Windows
- Microsoft Software Center for Windows
- PDF not opening with Adobe
- Qualtrics
- Software Request
- SPSS Statistics 28 for Mac: Manual Installation
- SPSS Statistics 28 for Windows: Manual Installation
- SurveyMonkey
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
MOVEit User Guide
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Overview
MOVEit is a service available to Southern Illinois University students, faculty, and staff that securely allows exchange of electronic data between individuals using an encrypted connection. Using MOVEit minimizes the likelihood that information could potentially be compromised. In addition, students, faculty, and staff can send non SIU individuals data securely via MOVEit. When sending the data, a temporary account will be made on behalf of the individual.
The URL to access MOVEit is https://moveit.siu.edu. The built-in web interface provides access to anyone with a web browser to submit files securely. The MOVEit Wizard supports file integrity checking. Regardless of the method you choose to use, faculty/staff will be given 10GB of storage space while students will be allowed 5 GB of space to use with MOVEit.
Accessing MOVEit
Staff, Faculty, and Student Access
Anyone with an official Southern Illinois University Network ID can use MOVEit.
To access MOVEit, go to: https://moveit.siu.edu
If you are unable to sign into MOVEit with your Network ID, please click the link stating “>Try Single Sign-On with SAML”

Accessing MOVEit with a non-SIU account
You should get two emails with the subject.
1. New Package Is Waiting
2. New User Account for Southern Illinois University (moveit.siu.edu)
Both emails should be from moveit.siu.edu
In the email New User Account. There will be a link to follow to confirm the account creation. It will look something like this.
Click the link below where it says “To begin using this account, use the following link…”

After clicking the link, you must fill in the email address that received the MOVEit file package. After you have filled in the email in the field marked “username” click request password.

You will now get a 3rd email to create a password for the account. Use the link inside of this newest email to create your MOVEit password.

Password requirements are as follows.
- Cannot Be Shorter Than 16 Characters.
- Requires a minimum of 1 unique character.
- It cannot Be Larger Than 128 Characters.
- It cannot contain a restricted word.
After creating your account, you may log in to view your MoveIt Files\Emails or return to your first email titled New Package Is Waiting and click the link.
MOVEit Guide
To view a guide for how to use moveit visit this website.
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