Instructions for changing database connections in Golden

When logging in to Golden, the user is presented with a login screen to choose a database connection and supply username and password credentials. To switch from RPT to AIS, use the dropdown on the “Database” option, and select the “AIS” value from the list. All Username and Password information for AIS is identical to […]

AIS reports not opening with Word

Overview Due to an update to Firefox that changes how files are opened and downloaded by default, some AIS users may be affected when trying to access reports that normally open with Word. Even if they had previously set their browser to automatically open these files with Word, or to ask each time a file […]

AIS and HRSS Browser Errors

“Error You are trying to access a page that is no longer active” Cache Clearing Firefox In Firefox, open your browser and on the far upper right drop down menu select the “Settings” option. Then on the far left of the resulting screen, select the option for “Privacy and Security”. On the next screen, scroll […]

Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing

Apple released BigSur OS on Nov 12th, 2020. In BigSur, “Java Web Start” is replaced by Java Launcher, which doesn’t support frmservelet. In other words, Oracle Forms are not launched automatically (Workaround steps listed below). As per Oracle, BigSur is not yet certified for Oracle EBS. We have created an SR with Oracle and working […]

Golden Software Help

See this website for assistance with the Golden software. See this document for instructions and FAQ concerning Golden software. (View page 8 for help with password change)