AIS and HRSS Browser Errors

Clicking login assistance does not work or send email containing reset assistance. Please see our KB article about login assistance here: https://oitkb.siu.edu/knowledge-base/im-not-receiving-the-email-to-reset-my-password-from-hrss/If you are needing assistance reseting your password to AIS please contact SalukiTech by phone or chat here: https://oit.siu.edu/salukitech/solution-center.php The HRSS FAQ page can be viewed at: https://oit.siu.edu/ais/knowledge-base/hrss-faq.php

Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing

Apple released BigSur OS on Nov 12th, 2020. In BigSur, “Java Web Start” is replaced by Java Launcher, which doesn’t support frmservelet. In other words, Oracle Forms are not launched automatically (Workaround steps listed below). As per Oracle, BigSur is not yet certified for Oracle EBS. We have created an SR with Oracle and working […]

Golden Software Help

See this website for assistance with the Golden software. See this document for instructions and FAQ concerning Golden software. (View page 8 for help with password change)