Navigating to Agents 1.) Open the Team that holds your Call Queue (Example: SalukiTech Solution Center) 2.) Navigate to the Teams Channel that holds your Call Queue (Example: Solution Center Support Queue). 3.) Click on the “Calls” tab within that channel 4.) Click on the Keypad Icon in the top right corner of the screen […]
Author: Secrist, Eric J
As technology becomes smarter, nefarious people continue to get smarter with their attempts to scam us and steal personal information. If you suspect that an email is not legitimate or seems a bit off, trust your instincts and report it to the security team. Reporting these emails is the best way to protect yourself and […]