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AIS and HRSS Browser Errors

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If you are receiving this error when attempting to log into AIS/HRSS you will need to view the site from within a “private” window.
Below is how to open up a private window from within chrome, firefox, and edge. Almost every browser has a “private” viewing option that can be accessed in the browser settings menu.


Inside the chrome window click the three vertical dots at the top right. Click the Option called New Incogntio window
Inside the Mozilla Firefox window click the 3 horizontal lines at the top right. Click the option called New private window.
Inside the Microsoft Edge window click the 3 horizontal dots at the top right. Click the option called New InPrivate window.

Clicking login assistance does not work or send email containing reset assistance.

Please see our KB article about login assistance here: https://oitkb.siu.edu/knowledge-base/im-not-receiving-the-email-to-reset-my-password-from-hrss/
If you are needing assistance reseting your password to AIS please contact SalukiTech by phone or chat here:
https://oit.siu.edu/salukitech/solution-center.php

The HRSS FAQ page can be viewed at: https://oit.siu.edu/ais/knowledge-base/hrss-faq.php

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