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AIS and HRSS Browser Errors

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“Error You are trying to access a page that is no longer active”

If you are receiving this error when attempting to log into AIS/HRSS you will need to clear your cache or view the site from within a “private” window.
Below is how to open up a private window from within chrome, firefox, and edge. Almost every browser has a “private” viewing option that can be accessed in the browser settings menu.

Cache Clearing


In Firefox, open your browser and on the far upper right drop down menu select the “Settings” option.

Then on the far left of the resulting screen, select the option for “Privacy and Security”.

On the next screen, scroll down to where it lists options for “Cookies and Site Data” and click the button for “Manage Data”

The following screen will appear. From the search bar, enter “siu” and view the results shown in the section below

Select the “” cookie and click on the “Remove Selected” button on lower left corner

In the resulting pop-up window, click on “Remove”.


In Chrome, click on the menu on the far upper right corner of the page and select “Settings” from the menu.

From the Settings menu on the far left of the resulting screen, select “Privacy and Security”.

In the resulting window, select “Clear Browsing Data”

Make sure the Time Range dropdown menu is set to “All Time” on the “Advanced” tab and make sure that “Cookies and Site Data” as well as “Cached Images and Files” are selected and then click the button on the lower right corner for “Clear Data”.


In Edge, select “Settings” from the dropdown menu on the far upper right corner of the webpage.

In the menu on the left side of the resulting page, select “Privacy, Search, and Services”.

In the middle of the resulting page, select “Choose what to clear”.

In the pop-up window, make sure the Time Range is set to “All Time”. Check the box next to “Cookies and other Site data” and “Cached images and files”. Next, click on the “Clear now” button at the lower left of the window.

You should now be able to open your browser and navigate to HRSS or AIS.

Incognito Window

Inside the chrome window click the three vertical dots at the top right. Click the Option called New Incogntio window
Inside the Mozilla Firefox window click the 3 horizontal lines at the top right. Click the option called New private window.
Inside the Microsoft Edge window click the 3 horizontal dots at the top right. Click the option called New InPrivate window.

Application Blocked by Java Security

Users will sometimes be met by the following error when accessing

java application blocked error

If this occurs on a windows machine, you will need to add AIS as an exception in Java.

First start by clicking the “windows” or “start” button at the bottom left of your desktop and search for “configure Java”. Click “Open”

configure java in start menu

When the Java control panel opens please click on the security tab at the top of the window. While in the security tab please click on “Edit Site List”.

edit site list highlighted in the security tab

Next click “add”

Add highlighted in the exception site list

Add in the site:
Click Ok when finished.

URL exception highlighted

You can now close the java control panel. should no longer give the above error message. If it does please contact salukitech at 618-453-5155.

Clicking login assistance does not work or send email containing reset assistance.

Please see our KB article about login assistance here:
If you are needing assistance reseting your password to AIS please contact SalukiTech by phone or chat here:

The HRSS FAQ page can be viewed at:

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