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Class Technology Troubleshooting

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Chat below or call SalukiTech 618-453-5155 select option 3 for classroom technology issues. Prefer to file a ticket click this link to visit ithelp.

Overview

For information about what technology is available in specific classrooms, go here: https://cte.siu.edu/technology-enhanced-classrooms/index.php

Projector Issues

Is the projector on?

Projectors can take a moment to start up. Some panels will have a power on button that will flash until the projector is on.

1.Check on the panel if you have turned it on. Click and drag desired input that you want to project.

If the panel is on and input is selected but there is still no image check for a light coming out the lens of the projector and if there is no light, then turn off from the panel and turn on again.

2. Simultaneously, press the windows button and the letter p on the keyboard and check to see that you have duplicate selected.

Projection screen mirroring settings
Windows key+P

3. Some projectors are different from others, and they will have indicator lights on them. A red light signifies that a lamp may need to be changed.

Projector on but image does not show


Check the HDMI connection. The cord should be securely seated.

Using a Mac and the image is not displaying?


Check the resolution setting and ensure that it’s on 1920x1080p. Select Apple menu > System Preferences, click Displays , then click Display Settings

Mac Display Setting preferences
display options mac

Audio Issues

No sound?


Click the audio symbol on the bottom right corner of the screen and check that it is connected to Crestron audio and that it is not muted. Also check that the website you are on is also not muted

No sound from mic?


Check for new batteries in the podium. If no batteries found, contact SalukiTech for replacements.

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