Category - Featured Issues

KB articles focusing on current problems and critical resolutions.

Duo Security Graphic

Adding or Connecting New Devices to Duo Security

Date: July 20, 2020
By: Jonathan Cohen
Categories: Featured Issues, Mobile Device Support, NetID Support Resources

Working with the new self-service tools for Duo Security on netid.siu.edu. Tools allow users to reactivated the Duo App on a phone or tablet and add authentication keys to their account for MFA.

Connecting to SIU Limited a Smart Device or Game Console

Date: July 16, 2020
By: Abby Razer
Categories: Computer Help, Featured Issues, WiFi and Internet

Force Chrome to Download PDF Forms

Date: August 18, 2020
By: Dawn Roberts
Categories: Computer Help, Featured Issues

Force Microsoft Edge to Open a PDF Externally

Date: August 18, 2020
By: Dawn Roberts
Categories: Computer Help, Featured Issues

Generating Bypass Codes for Duo (MFA) Login

Date: September 17, 2020
By: Abby Razer
Categories: Featured Issues, Mobile Device Support, NetID Support Resources

Duo Approval Screen

I’m not receiving the email to reset my password from HRSS

Date: July 16, 2020
By: Abby Razer
Categories: Featured Issues, HRSS

New Duo Device

Date: January 11, 2021
By: Abby Razer
Categories: Featured Issues, NetID Support Resources

Self Service Registration Guide

Date: June 7, 2022
By: Gunner Lindsey
Categories: FAQs, Featured Issues

SIUC LastPass

Date: March 23, 2022
By: Gunner Lindsey
Categories: Account Help, Featured Issues

Virtual Desktop Infrastructure (VDI) Guide

Date: August 24, 2021
By: Eric Rowan
Categories: Featured Issues, Software Guides