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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adobe Signature in Acrobat Pro Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- DUO Mobile
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- I'm not receiving the email to reset my password from HRSS
- Making Calls in Microsoft Teams
- Moveit Response
- Requesting D2L Services from CTE
- Self Service Registration Guide
- SIUC LastPass
- Using Quick Assist
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Availability in Microsoft Teams
- Create a Microsoft Team for My D2L Course
- Download Teams on your Mobile Device
- How to install Microsoft Teams on Iphone or Android
- Making Calls in Microsoft Teams
- Microsoft Teams Guide
- Share a File with Microsoft Teams
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
- Toggle Call Queues in Microsoft Teams
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- Access a Video File in Microsoft Stream
- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Manage Share Settings in Microsoft Stream
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
- Share a File with Microsoft Teams
- Share a File with OneDrive
- Share a Video File in Microsoft Stream
- SIU Email Signature Instructions
- Upload a File to Microsoft Stream
- Upload a File to OneDrive
- Video Chapters in Microsoft Stream
- Video Comment in Microsoft Stream
- Video Information in Microsoft Stream
- Video Thumbnail in Microsoft Stream
- Video Transcript in Microsoft Stream
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D2L Brightspace
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Create a Microsoft Team for My D2L Course
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Intelligent Agents
- D2L MyCourses Text Notification
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Getting Help with D2L
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to Access Quiz Feedback on D2L
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Display Quiz Feedback on D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- Import a Course from Another Learning Management System
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Requesting D2L Services from CTE
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
- Work to Do Widget in D2L
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Account Help
Login support for all SIU accounts.
- Access to TurnItIn
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Display Settings in Windows
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to add a shortcut in file explorer to a OneDrive folder
- How to sign into a Teams Phone
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator
- Office 365 - Modify members of a distribution list (OWA)
- Parent Proxy Information and Tutorials
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- Setting up a Network ID account for a Local Administrator
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- Using the Electronic Whiteboard and Document Camera
- What is my SIU email address?
- When will my SIU email be created?
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
- Connect to Windows Remote Desktop using Ubuntu
- How to Install Microsoft Office 365
- Mapping a Network Drive
- Obtain access to a shared network file share via SMB on a iOS device.
- Setup Weekly Identity Scan for Spirion
- SIU VPN Guide
- Using Quick Assist
- Working Remotely
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Email Signature Instructions
- SIU Live Recording
- SIU VPN Guide
- Troubleshooting projector issues in CLC classrooms
- Using Quick Assist
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- D2L MyCourses Text Notification
- Download Teams on your Mobile Device
- How to install Microsoft Teams on Iphone or Android
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Acrobat Sign
- Adobe Captivate
- Adobe Creative Cloud
- Adobe Freezes While Adding Signature
- Adobe Signature Box Fix - non-Entrust
- Adobe Signature in Acrobat Pro Basics
- ArcGIS CityEngine 2022.0: Manual Installation
- ArcGIS CityEngine 2023.0: Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Manual Installation
- ArcGIS Online
- ArcGIS Pro 3.1: Installation
- ArcGIS Pro 3.1: Manual Installation
- Create a survey with SurveyMonkey
- EMS Desktop Client Installation
- EndNote 21: Installation
- EndNote 21: Manual Installation
- ERDAS IMAGINE 2022: Installation
- ERDAS IMAGINE 2022: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 17: Installation
- JMP Pro 17: Manual Installation
- Mathematica 13: Installation
- Mathematica 13: Manual Installation
- MATLAB R2023b: Installation
- MATLAB R2023b: Manual Installation
- Microsoft Company Portal for Windows
- Microsoft Office 365: Manual Installation
- Microsoft Software Center for Windows
- PDF not opening with Adobe
- Qualtrics
- SAS 9.4M7 for Windows: Manual Installation
- SAS 9.4M8: Installation
- Software Request
- SPSS Amos 29: Installation
- SPSS Statistics 29: Installation
- SPSS Statistics 29: Manual Installation
- SurveyMonkey
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
Using VDI Computers on Campus
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Overview
Virtual Desktop Infrastructure or VDI allows users to log into virtual machines in several locations and labs across campus.
Files stored on a VDI desktop will not be saved. Please save all files to Onedrive, other cloud storage, or a removeable drive (Usb drive or external hard drive).
Files lost that were saved to a VDI desktop are not recoverable.

To sign in, use your network id (SIU85xxxxxxx) and network id password. If your password is not working, you may either contact salukitech or reset your password through netid.siu.edu.
If you are not seeing the login screen above, click on the green monitor icon located either in the center of the screen, or at the bottom left to bring up the login screen.
How to Access a USB storage device (flash drive or external drive)
Step1 – Log onto the VDI desktop with your SIU NetID (siu850XXXXXX), You will automatically be connected to the library public access desktop pool and launch a Library General Access desktop.

Step2 – Go to the top of the Window and click on Connect USB Device, and then select Automatically Connect when Inserted

Step3 – Once the desktop has launched open the File Explorer shortcut

Step4 – After the File Explorer is open, select This PC

Step5 – Insert USB Flash drive into the USB port on the left side of the All-In-One thin client. The Flash Drive will appear in the File Explorer window momentarily. **Note some manufacturer’s USB drives may not be compatible with the Dell Wyse thin client hardware and may not work. If the flash drive does not activate on insertion, try a different flash drive type or brand.

Step6 – The drive will show up in the window as a network drive and be assigned a drive letter (in this case it is now drive Y). You can now access the flash drive to save or retrieve data.
How to Access Microsoft OneDrive
Step1 – After logging into your Library General Access virtual desktop. Log into your SIU email by clicking on the SIU_Email desktop shortcut and completing the two-factor authentication process with your SIU email account.


Step2 – Click on the Outlook drop down menu at the top left of the window and select OneDrive.


Step3 – OneDrive will open in a separate tab in your browser window, you will now have access to save/upload or retrieve/download data to and from your cloud storage.
**NOTE The local Documents and Downloads folder on the Virtual Desktop will stay active if you are logged in. It can be used as a temporary scratch space to store files, but those files will need to be moved to the USB flash drive or the cloud OneDrive before logging off as those folders will be erased at logoff.
Logging off
Most VDI desktops will have a button on the desktop with the name “Logoff [desktop name]”. Clicking this button will disconnect you from the desktop and log you off of your VDI session.

If the “Log Off” button is not showing up, you can use the grey bar at the top of the screen to log off. Click on the 3 dot menu, then select “log off Desktop” from the drop down menu.

Only select disconnect if you are needing to move to another computer in the same location. Disconnecting should save your current desktop for up to 40 minutes but there is the possibility you will lose your work, so always back up using onedrive or a portable drive.
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