-
Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adding or Connecting New Devices to Duo Security
- Connecting to SIU Limited a Smart Device or Game Console
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- Generating Bypass Codes for Duo (MFA) Login
- I'm not receiving the email to reset my password from HRSS
- New Duo Device
- SIUC LastPass
- Virtual Desktop Infrastructure (VDI) Guide
- Show all articles ( 6 ) Collapse Articles
-
Microsoft 365
Support topics related to Office365, and Microsoft Products
-
- Download Teams on your Mobile Device
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
- Show all articles ( 1 ) Collapse Articles
- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Logging into Microsoft Forms
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Reset MFA Sign-in Cycle
- Show all articles ( 24 ) Collapse Articles
-
-
Desire2Learn (D2L)
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
- Show all articles ( 36 ) Collapse Articles
-
Account Help
Login support for all SIU accounts.
-
- Adding a Duo Security Token to NetID
- Adding or Connecting New Devices to Duo Security
- Duo Multi-factor Authentication (MFA) Eligibility
- Generating Bypass Codes for Duo (MFA) Login
- How Do I Change My SIU Account Password?
- How Do I Claim My SIU Account?
- How to change Departmental ID password
- New Duo Device
- Secure a Compromised Email Account
- SIU Network ID-General Information
- SIU VPN Guide
- Using MFA (Duo) during international travel
- What is my Network ID? How do I reset my Network ID Password?
- Show all articles ( 10 ) Collapse Articles
- Departmental ID
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How Do I Claim My SIU Account?
- How to Update Your Recovery Information
- Microsoft Authenticator
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- SIU Network ID-General Information
- SIUC LastPass
- When will my SIU email be created?
- Show all articles ( 8 ) Collapse Articles
-
Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
- Adding a Duo Security Token to NetID
- Connect to Windows Remote Desktop using Ubuntu
- How to Install Microsoft Office 365
- Mapping a Network Drive
- Obtain access to a shared network file share via SMB on a iOS device.
- Setup Weekly Identity Scan for Spirion
- SIU VPN Guide
- Using MFA (Duo) during international travel
- Working Remotely
- Show all articles ( 6 ) Collapse Articles
-
WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Connecting to SIU Limited a Smart Device or Game Console
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
- Show all articles ( 8 ) Collapse Articles
-
SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
- Show all articles ( 6 ) Collapse Articles
-
Computer Help
General SIU Computer Topics
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Live Recording
- SIU Network ID-General Information
- SIU VPN Guide
- What computer should I buy?
- Working Remotely
- Show all articles ( 18 ) Collapse Articles
-
FAQs
Category description
- Golden Software Help
- How do faculty enter grades?
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use Passcodes with MFA
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- Show all articles ( 8 ) Collapse Articles
-
Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Adding or Connecting New Devices to Duo Security
- Download Teams on your Mobile Device
- Generating Bypass Codes for Duo (MFA) Login
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Show all articles ( 6 ) Collapse Articles
-
Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
-
Software Guides
Support for SIU distributed software offerings.
- Adobe Freezes While Adding Signature
- Adobe Signature Box Fix - non-Entrust
- ArcGIS Desktop 10.8.2: Product Installation and Authorization
- ArcGIS Pro 2.9: Product Installation and Authorization
- Create a survey with SurveyMonkey
- EndNote 20 for Mac: Product Installation
- EndNote 20 for Windows: Product Installation
- EndNote X9 for Mac
- EndNote X9 for Windows
- ERDAS IMAGINE 2022: Product Installation and Authorization
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 16 for Mac: Product Installation
- JMP Pro 16 for Windows: Product Installation
- Mathematica 13.0 for Windows: Product Installation and Authorization Guide
- PDF not opening with Adobe
- SAS 9.4M7 for Windows: Product Installation
- Software Request
- SPSS Statistics 28 for Mac: Product Installation and Authorization
- SPSS Statistics 28 for Windows: Product Installation and Authorization
- Virtual Desktop Infrastructure (VDI) Guide
- Show all articles ( 20 ) Collapse Articles
What computer should I buy?
0 out Of 5 Stars
| 5 Stars | 0% | |
| 4 Stars | 0% | |
| 3 Stars | 0% | |
| 2 Stars | 0% | |
| 1 Stars | 0% |
You are here:
< All Topics
For guidance purchasing Apple or Dell products for school or as an employee of SIU please visit this link.
Created On
Last Updated On
byAbby Razer
Was this article helpful?
0 out Of 5 Stars
| 5 Stars | 0% | |
| 4 Stars | 0% | |
| 3 Stars | 0% | |
| 2 Stars | 0% | |
| 1 Stars | 0% |
Tags:
Table of Contents