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Requesting D2L Brightspace and Instructional Support Services from CTE

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D2L Brightspace Help

You can always use the “get help” widget at D2L Brightspace in the bottom right corner to be connected to a live agent 24/7. Or you can call 1-888-877-3281

Issues that cannot be resolved will be appropriately sent back to the SIU D2L Brightspace team.

Request D2L Brightspace Services from CTE 

The Center for Teaching Excellence (CTE) uses a streamlined system for managing D2L Brightspace and instructional support requests. For faster processing, use the direct links below to complete a request form. If your need isn’t listed, submit a request through Tikit. 

Common Requests 

Course & Content Management 

User Access & Roles 

Consultations & Special Requests 

Other Requests 

If your request does not match any item in the list above, submit a Tikit request. 

How to submit a Tikit request 

  1. Visit web.tikit.ai/requests 
  1. Sign in using your SIU credentials 
  1. Select the “Add Request” button in the top left-hand corner.  
  1. In the pop-up window, type a brief description of your request directly into the Tikit request box. 
  1. Select “Submit” to make your request. 

Need to add a file attachment to your ticket

To add an attachment to your ticket after submitting your request navigate to web.tikit.ai/requests to open your ticket. From there, look on the right side under attachments to upload.

tikit showinging attachments dop down

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