Spirion Identity Finder
Information Technology Security department runs monthly scans to identify potential sensitive information on university owned computing devices. Cherwell Spirion Scan incidents are generated in Cherwell. Users are assigned as the requestor for the Cherwell incident and asked to take actions to remediate all sensitive information from the computer. This is a sample of a Cherwell Incident – Spirion Scan:
Cherwell Ticket – Spirion Identity Finder
Spirion Scan: HOST – SIU-625XXX has 174730 Unprotected Files. The following notification is included in the body of the incident.
Be aware some remediation actions options will result in data being permanently deleted and irretrievable.
On the host computer, identified in the Cherwell Incident, the End User will open the Local Spirion App. You can easily find the app on your computer by searching for Spirion.
The Spirion App will prompt the user to create a new profile password or Skip.
If you choose to Skip a guest profile will be used.
Check Don’t show this again and click ok.
If you choose to create enter a password, enter and confirm password. You will receive the following popup signaling your password has been created successfully.
Once your password is created the Spirion Password Vault will open. Once you have typed the password and click ok. Fill in the Username, Password, Location and Comment and Click Add.
Open the Spirion App.
You will be prompted for the Spririon profile password. You can enter the password or Skip. If you select Skip you will receive the Guest Profile pop up, check Don’t show this again and click ok.
Click Start Search Now.
Spirion Identity Finder will initiate an ad-hoc scan that may vary slightly from the main campus audit that generated the Cherwell Incident, depending on local scan configuration.
Once the scan is complete you will need to take remediation actions.
- Determine the type of information in the match and an appropriate remediation action.
- Finally, choose the appropriate remediation task from the top ribbon area.
- If you are unsure, or need assistance determining an appropriate course of action, please contact your Desktop Support Team.
The Results Wizard will assist in taking actions for remediation. The Match column shows the potential sensitive data. Click on each match to view the preview pane which will show additional details about the match to assist in selecting the proper remediation action.
- Shred – Securely delete the file if it is no longer required
- Scrub – Remove the sensitive data from the file
- Quarantine – Move the file containing sensitive data to a separate location and shred the original
- Recycle – Move the file to the recycle bin to delete at a later time
- Ignore – Ignore the item if it is a false positive, or if the user does not want the item to appear in subsequent searches
Avoid marking things as “Ignore” without first verifying that the results are false positives. If you are seeing legitimate sensitive information, it needs to be remediated (preferably removed entirely).
Cherwell Ticket Resolution
Once all findings have been remediated for the host, you will need to update your desktop support area with a brief description of the resolution steps taken. They will be responsible for updating and “Resolving” the Cherwell Incident.