How Can We Help?
-
Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adding a Sharp Printer to a Personal Computer
- Adobe Sign in Acrobat Pro Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Firewall Rule Request in Tikit
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- How to use User Codes with GFI Sharp Multi-function Printers
- I'm not receiving the email to reset my password from HRSS
- Making Calls in Microsoft Teams
- Moveit Response
- Requesting D2L Services from CTE
- Self Service Registration Guide
- SIUC LastPass
- Using Quick Assist
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
- Show all articles ( 15 ) Collapse Articles
-
Microsoft 365
Support topics related to Office365, and Microsoft Products
-
- Availability in Microsoft Teams
- Create a Microsoft Team for My D2L Course
- Download Teams on your Mobile Device
- Factory Reset Yealink MP54
- How to install Microsoft Teams on Iphone or Android
- Join Class Meeting on Teams
- Making Calls in Microsoft Teams
- Microphone doesn't work in Microsoft Teams
- Microsoft Teams Guide
- Scheduling Class Meetings in Teams
- Share a File with Microsoft Teams
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
- Toggle Call Queues in Microsoft Teams
- Show all articles ( 11 ) Collapse Articles
- Access a Video File in Microsoft Stream
- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- Identifying and Reporting Email Scams
- Logging into Microsoft Forms
- Manage Share Settings in Microsoft Stream
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office 365
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
- Share a File with Microsoft Teams
- Share a File with OneDrive
- Share a Video File in Microsoft Stream
- SIU Email Signature Instructions
- Upload a File to Microsoft Stream
- Upload a File to OneDrive
- Video Chapters in Microsoft Stream
- Video Comment in Microsoft Stream
- Video Information in Microsoft Stream
- Video Thumbnail in Microsoft Stream
- Video Transcript in Microsoft Stream
- Show all articles ( 38 ) Collapse Articles
-
-
D2L Brightspace
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Brightspace Training Sessions
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Create a Microsoft Team for My D2L Course
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Intelligent Agents
- D2L MyCourses Text Notification
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Getting Help with D2L
- Getting Started with Creator + in D2L
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to Access Quiz Feedback on D2L
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Display Quiz Feedback on D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- Import a Course from Another Learning Management System
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Readspeaker in D2L
- Requesting D2L Services from CTE
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
- Work to Do Widget in D2L
- Show all articles ( 51 ) Collapse Articles
-
Account Help
Login support for all SIU accounts.
- Access to TurnItIn
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Display Settings in Windows
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to add a shortcut in file explorer to a OneDrive folder
- How to sign into a Teams Phone
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator
- Office 365 - Modify members of a distribution list (OWA)
- Parent Proxy Information and Tutorials
- Passwordless MFA Sign-in (Android)
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- Setting up a Network ID account for a Local Administrator
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- Using the Electronic Whiteboard and Document Camera
- What is my SIU email address?
- When will my SIU email be created?
- Yubikey Hardware Device Instructions - MacOSX
- Yubikey Hardware Device Instructions - Windows
- Yubikey Hardware Instructions - Linux
- Show all articles ( 30 ) Collapse Articles
-
Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
-
WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
- Show all articles ( 11 ) Collapse Articles
-
SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS PDF authentication error
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
- Show all articles ( 9 ) Collapse Articles
-
Computer Help
General SIU Computer Topics
- Adding a Sharp Printer to a Personal Computer
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Email Signature Instructions
- SIU Live Recording
- SIU VPN Guide
- Troubleshooting projector issues in CLC classrooms
- Using Quick Assist
- What computer should I buy?
- Working Remotely
- Show all articles ( 22 ) Collapse Articles
-
FAQs
Category description
- Adding a Sharp Printer to a Personal Computer
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to get service or order supplies for your GFI Copier/Printer
- How to register for classes on mobile
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use User Codes with GFI Sharp Multi-function Printers
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
- Show all articles ( 15 ) Collapse Articles
-
Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- D2L MyCourses Text Notification
- Download Teams on your Mobile Device
- How to install Microsoft Teams on Iphone or Android
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Passwordless MFA Sign-in (Android)
- Troubleshooting Eduroam for IOS devices
- Show all articles ( 7 ) Collapse Articles
-
Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
-
Software Guides
Support for SIU distributed software offerings.
- Adobe Acrobat Pro
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Acrobat Sign
- Adobe Captivate
- Adobe Creative Cloud
- Adobe Freezes While Adding Signature
- Adobe Sign in Acrobat Pro Basics
- Adobe Signature Box Fix - non-Entrust
- Adobe Stock
- ArcGIS CityEngine 2022.0: Manual Installation
- ArcGIS CityEngine 2023.0: Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Manual Installation
- ArcGIS Online
- ArcGIS Pro 3.3: Managed Installation
- ArcGIS Pro 3.3: Manual Installation
- Create a survey with SurveyMonkey
- EMS Desktop Client Installation
- EndNote 21: Installation
- EndNote 21: Manual Installation
- ERDAS IMAGINE 2022: Installation
- ERDAS IMAGINE 2022: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- JMP Pro 17: Installation
- JMP Pro 17: Manual Installation
- Mathematica 14: Installation
- Mathematica 14: Manual Installation
- MATLAB R2024a: Installation
- MATLAB R2024a: Manual Installation
- Microsoft Company Portal
- Microsoft Office 365
- Microsoft Software Center
- PDF not opening with Adobe
- Qualtrics
- SAS 9.4M7 for Windows: Manual Installation
- SAS 9.4M8: Installation
- Software Request
- SPSS Amos 29: Installation
- SPSS Statistics 29: Installation
- SPSS Statistics 29: Manual Installation
- SurveyMonkey
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
- Show all articles ( 41 ) Collapse Articles
-
Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
Spirion Identity Finder
4.5 out Of 5 Stars
2 ratings
5 Stars | 0% | |
4 Stars | 100% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |
Overview
Information Technology Security department runs monthly scans to identify potential sensitive information on university owned computing devices. Cireson Spirion Scan incidents are generated in Cireson. Users are assigned as the requestor for the Cireson incident and asked to take actions to remediate all sensitive information from the computer. This is a sample of a Cireson Incident – Spirion Scan:
Cireson – Spirion Identity Finder
Spirion Scan: HOST – NAT5XXXXX has 64312 Unprotected Matches. The following notification is included in the body of the incident.
Be aware some remediation actions options will result in data being permanently deleted and irretrievable.
On the host computer, identified in the Cireson Incident, the End User will open the Local Spirion App. You can easily find the app on your computer by searching for Spirion.
The Spirion App will prompt the user to create a new profile password or Skip.
If you choose to Skip a guest profile will be used.
Check Don’t show this again and click ok.
If you choose to create enter a password, enter and confirm password. You will receive the following popup signaling your password has been created successfully.
Click OK.
Once your password is created the Spirion Password Vault will open. Once you have typed the password and click ok. Fill in the Username, Password, Location and Comment and Click Add.
Click Close.
Open the Spirion App.
You will be prompted for the Spririon profile password. You can enter the password or Skip. If you select Skip you will receive the Guest Profile pop up, check Don’t show this again and click ok.
Click Start Search Now.
Spirion Identity Finder will initiate an ad-hoc scan that may vary slightly from the main campus audit that generated the Cireson Incident, depending on local scan configuration.
Once the scan is complete you will need to take remediation actions.
- Determine the type of information in the match and an appropriate remediation action.
- Finally, choose the appropriate remediation task from the top ribbon area.
- If you are unsure, or need assistance determining an appropriate course of action, please contact your Desktop Support Team.
The Results Wizard will assist in taking actions for remediation. The Match column shows the potential sensitive data. Click on each match to view the preview pane which will show additional details about the match to assist in selecting the proper remediation action.
Remediation Actions
- Shred – Securely delete the file if it is no longer required
- Scrub – Remove the sensitive data from the file
- Quarantine – Move the file containing sensitive data to a separate location and shred the original
- Recycle – Move the file to the recycle bin to delete at a later time
- Ignore – Ignore the item if it is a false positive, or if the user does not want the item to appear in subsequent searches
Avoid marking things as “Ignore” without first verifying that the results are false positives. If you are seeing legitimate sensitive information, it needs to be remediated (preferably removed entirely).
Cireson Ticket Resolution
Once all findings have been remediated for the host, you will need to update your desktop support area with a brief description of the resolution steps taken. They will be responsible for updating and “Resolving” the Cireson Incident.
4.5 out Of 5 Stars
2 ratings
5 Stars | 0% | |
4 Stars | 100% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |