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How to View Telecom Billing

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Pinnacle website is here: Billing Statements – If the page does not open properly try a different browser.

Telecom – Account Billing Statements Access Request – Use this form for new, modified and removal access.

Telecom Login
Login with your SIU Network ID and the password that you were using on or before July 16th, 2022. If your password changed on July 16th or after, you will need to use your previous password to login to Pinnacle. If you did not have a Network ID until after July 16th, you will not have access to the system and will need to contact Telecom for assistance.

From the drop down in the upper right corner, choose the role:
SIUC Department Manage
From the drop down in the upper right corner, choose the role:
SIUC Department Manager

If you do not have the role SIUC Department Manager, then access will need to be requested. Please submit this form to request access: Telecom – Account Billing Statements Access Request

Click on sub-menu "Department Billing:
Click on sub-menu “Department Billing:
Enter the Budget Purpose number, then click Search
Enter the Budget Purpose number, then click Search
Click on the Billing Date, for the invoice you would like to view.
Click on the Billing Date, for the invoice you would like to view.
The Account Summary displays the Total One Time Charges, Recurring Charges, Tax and Usage.
The Account Summary displays the Total One Time Charges, Recurring Charges, Tax and Usage.
  • To view entire Invoice that gives summaries and details that can be saved as a PDF for record keeping, click on View Report
  • To view One-Time/Recurring Charges in a spreadsheet format to that is easier for reconciling, click on Non-Usage Charges in the sub-menu, then click search. This can also be downloaded once opened and saved.
  • To view the Long Distance call details for Long Distance Authorization Code users and Toll Free detail, click on Usage Charges in the sub-menu, then click search. This is easier to view for reconciling.

Reconciling Telecom Billing

It is the Fiscal Officer’s responsibility to reconcile Telecom billing for their department. See the Policy for Personal Use of State Telephones Telecom Policy | Office of Information Technology | SIU

Long Distance Authorization Codes – If an employee changes departments, their former department should submit a memo to telecomtsr@siu.edu requesting to deactivate their code. The new department may submit a request for a new code.

Teams VOIP – Office numbers will follow employees throughout their employment at SIU. If the employee changes departments, then the new department should submit a memo to change the BP to their account.

Any Questions about the billing may be asked by calling Telecom Customer Service at 618-453-2484 or email telecomtsr@siu.edu.

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