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KB articles focusing on current problems and critical resolutions.
- Articles coming soon
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Support topics related to Office365, and Microsoft Products
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- Download Teams on your Mobile Device
- How to Request a New Group in Microsoft Teams
- Microsoft Teams Guide
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
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- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to Install Microsoft Office 365
- Identifying and Reporting Email Scams
- Installing Office 365 Pro from your SIU Account
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Reset MFA Sign-in Cycle
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- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Copy Your Course Content from Previous Semester in D2L
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to add a TA or additional Instructor to your course
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to Change Participant Roles in D2L
- How To Copy Course Contents from Previous Semester
- How to Copy Your Course from Previous Semester in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
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Login support for all SIU accounts.
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- Adding a Duo Security Token to NetID
- Adding or Connecting New Devices to Duo Security
- Duo Multi-factor Authentication (MFA) Eligibility
- Generating Bypass Codes for Duo (MFA) Login
- New Duo Device
- Secure a Compromised Email Account
- SIU Network ID-General Information
- SIU VPN Guide
- Using MFA (Duo) during international travel
- What is my Network ID? How do I reset my Network ID Password?
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Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
- Adding a Duo Security Token to NetID
- Connect to Windows Remote Desktop using Ubuntu
- How to Install Microsoft Office 365
- Mapping a Network Drive
- Obtain access to a shared network file share via SMB on a iOS device.
- Setup Weekly Identity Scan for Spirion
- SIU VPN Guide
- Using MFA (Duo) during international travel
- Virtual Desktop Infrastructure (VDI) Guide
- Working Remotely
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Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Connecting to SIU Limited a Smart Device or Game Console
- How do I clear my browser cache and cookies?
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
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- How can an SIU employee change their people finder information?
- How do I access my 1098-t tax form?
- HRSS Help
- I'm not receiving the email to reset my password from HRSS
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- Golden Software Help
- How to Obtain an Unofficial Transcript
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- Virtual Desktop Infrastructure (VDI) Guide
- When will my SIU email be created?
- Working Remotely
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General SIU Computer Topics
- Blue Screen Printing Fix
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- Force Chrome to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Network ID-General Information
- SIU VPN Guide
- Virtual Desktop Infrastructure (VDI) Guide
- What computer should I buy?
- Working Remotely
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Category description
- Golden Software Help
- How do faculty enter grades?
- How to Request a New Group in Microsoft Teams
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use Passcodes with MFA
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- SalukiNet Proxy FAQ's for Students
- What computer should I buy?
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A collection of topics for mobile devices like phones and tablets.
- Adding or Connecting New Devices to Duo Security
- Download Teams on your Mobile Device
- Generating Bypass Codes for Duo (MFA) Login
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Troubleshooting Eduroam for Android devices
- Troubleshooting Eduroam for IOS devices
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How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Support for SIU distributed software offerings.
- ArcGIS Desktop 10.8.1
- ArcGIS Pro 2.6
- Create a survey with SurveyMonkey
- EndNote X9 for Mac
- EndNote X9 for Mac Installation Guide
- EndNote X9 for Windows
- EndNote X9 for Windows Installation Guide
- ERDAS IMAGINE 2020
- Finding Computer Name on a Mac
- Finding Computer Name on Windows 10
- How to Install Microsoft Office 365
- Installing Office 365 Pro from your SIU Account
- JMP Pro 15 for Mac
- JMP Pro 15 for Windows
- SPSS Statistics 27 for Mac
- SPSS Statistics 27 for Windows
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Secure a Compromised Email Account
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Email Security
SIU Information Security is always watching out for you. If Information Security detects an email compromise, they will lock your SIU email account; even before you realize that you have been hacked. This prevents you, or anyone else, from logging in until you have gone through the appropriate steps to secure your account. This protects your information, along with the campus community, from further intrusion.
Assistance
If you find that you have been locked out of your account, contact SalukiTech at 618/453-5155 to help you get your account repaired and working properly again.
For more information, you can access our Email Cleaning Tutorial.
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byLisa Threlkeld
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