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AIS PDF authentication error

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Viewing AIS output “.pdf” files in Chrome Fails With “Authentication Failed” Message

When attempting to view AIS request output formatted as .pdf (like W-2 for example),
the following error occurs.

ERROR
———————–
Authentication failed.

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Cause:

Not being able to view .pdf output from AIS is due to a Chrome browser settings issue.

Solution:

Turn off the ‘Adobe Acrobat: PDF edit, convert, sign tools’ Chrome extension.

  1. On the upper right corner of the browser window, click on the icon that looks like a puzzle piece. This will show a list of Extensions in use.
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2. Click on the three vertical dots next to the Adobe Acrobat: PDF edit, convert, & sign tools Extension and then select “Manage Extension”.

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3. Click on the switch next to the on/off button on the resulting screen. The on/off indicator should now be in “Off” mode.

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Chrome will then use its default Adobe pdf output Viewer so the report will open

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