Requesting D2L Brightspace and Instructional Support Services from CTE

D2L Brightspace Help

You can always use the “get help” widget at D2L Brightspace in the bottom right corner to be connected to a live agent 24/7. Or you can call 1-888-877-3281

Issues that cannot be resolved will be appropriately sent back to the SIU D2L Brightspace team.

Request D2L Brightspace Services from CTE 

The Center for Teaching Excellence (CTE) uses a streamlined system for managing D2L Brightspace and instructional support requests. For faster processing, use the direct links below to complete a request form. If your need isn’t listed, submit a request through Tikit. 

Common Requests 

Course & Content Management 

•  Copy D2L Content 

• Create Course in D2L 

• Create Development Course Shell 

• Merge D2L Courses 

User Access & Roles 

• Add/Remove INC Student 

• Remove Users from D2L Course 

• External D2L Account (Guest Account) 

Consultations & Special Requests 

• Instructional Design – Consultation Request 

• E-Dossier Request 

Other Requests 

If your request does not match any item in the list above, submit a Tikit request. 

How to submit a Tikit request 

1. Visit web.tikit.ai/requests 

2. Sign in using your SIU credentials 

3. Select the “Add Request” button in the top left-hand corner.  

4. In the pop-up window, type a brief description of your request directly into the Tikit request box. 

5. Select “Submit” to make your request. 

Need to add a file attachment to your ticket

To add an attachment to your ticket after submitting your request navigate to web.tikit.ai/requests to open your ticket. From there, look on the right side under attachments to upload.

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