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Getting Help with D2L
Overview
D2L Help is available 24 hours a day, 7 days a week, 365 days a year via phone and live chat.
- Faculty and staff who need assistance from the Center for Teaching Excellence should refer to the related article for details on those services.
Phone Support
For assistance by phone, call:
- 888‑877‑3281 or
- 618‑453‑5155, then select Option 3
Chat Support
Live chat support is always available through the Get Help widget on mycourses.siu.edu, connecting you with a live agent at any time.
Email Support
If you prefer to communicate by email, you must first start a support request through D2L Chat. During the chat session, an email option will be provided, allowing you to continue the conversation via email.