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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adding a Sharp Printer to a Personal Computer
- Adobe Sign in Acrobat Pro Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Firewall Rule Request in Tikit
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- How to use User Codes with GFI Sharp Multi-function Printers
- I'm not receiving the email to reset my password from HRSS
- Making Calls in Microsoft Teams
- Moveit Response
- Requesting D2L Services from CTE
- Self Service Registration Guide
- SIUC LastPass
- Using Quick Assist
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Availability in Microsoft Teams
- Create a Microsoft Team for My D2L Course
- Download Teams on your Mobile Device
- Factory Reset Yealink MP54
- How to install Microsoft Teams on Iphone or Android
- Join Class Meeting on Teams
- Making Calls in Microsoft Teams
- Microphone doesn't work in Microsoft Teams
- Microsoft Teams Guide
- Scheduling Class Meetings in Teams
- Share a File with Microsoft Teams
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
- Toggle Call Queues in Microsoft Teams
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- Access a Video File in Microsoft Stream
- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to install Office 365 from Software Center on SIU owned computers.
- Identifying and Reporting Email Scams
- Logging into Microsoft Forms
- Manage Share Settings in Microsoft Stream
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
- Share a File with Microsoft Teams
- Share a File with OneDrive
- Share a Video File in Microsoft Stream
- SIU Email Signature Instructions
- Upload a File to Microsoft Stream
- Upload a File to OneDrive
- Video Chapters in Microsoft Stream
- Video Comment in Microsoft Stream
- Video Information in Microsoft Stream
- Video Thumbnail in Microsoft Stream
- Video Transcript in Microsoft Stream
- Virtual Fax Instructions
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D2L Brightspace
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Brightspace Training Sessions
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Create a Microsoft Team for My D2L Course
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Intelligent Agents
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Getting Help with D2L
- Getting Started with Creator + in D2L
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to Access Quiz Feedback on D2L
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Display Quiz Feedback on D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- Import a Course from Another Learning Management System
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Readspeaker in D2L
- Requesting D2L Services from CTE
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
- Using CopyLeaks in D2L
- Using Respondus 4 with VDI
- Work to Do Widget in D2L
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Account Help
Login support for all SIU accounts.
- Access to TurnItIn
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Display Settings in Windows
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to add a shortcut in file explorer to a OneDrive folder
- How to sign into a Teams Phone
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator
- Office 365 - Modify members of a distribution list (OWA)
- Parent Proxy Information and Tutorials
- Passwordless MFA Sign-in (Android)
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- Setting up a Network ID account for a Local Administrator
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- Using the Electronic Whiteboard and Document Camera
- What is my SIU email address?
- When will my SIU email be created?
- Yubikey Hardware Device Instructions - MacOSX
- Yubikey Hardware Device Instructions - Windows
- Yubikey Hardware Instructions - Linux
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS PDF authentication error
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Adding a Sharp Printer to a Personal Computer
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Email Signature Instructions
- SIU Live Recording
- SIU VPN Guide
- Troubleshooting projector issues in CLC classrooms
- Using Quick Assist
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Adding a Sharp Printer to a Personal Computer
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to get service or order supplies for your GFI Copier/Printer
- How to register for classes on mobile
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use the Microfilm Scanner at Morris Library
- How to use User Codes with GFI Sharp Multi-function Printers
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- Rebooting The KIC Book Scanner
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- Download Teams on your Mobile Device
- How to install Microsoft Teams on Iphone or Android
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Passwordless MFA Sign-in (Android)
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Activate SPSS Statistics
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Freezes While Adding Signature
- Adobe Sign in Acrobat Pro Basics
- Adobe Signature Box Fix - non-Entrust
- Create a survey with SurveyMonkey
- EMS Desktop Client Installation
- ERDAS IMAGINE 2022: Installation
- ERDAS IMAGINE 2022: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- Install Adobe Acrobat
- Install Adobe Creative Cloud
- Install ArcGIS CityEngine
- Install ArcGIS Pro
- Install EndNote
- Install JMP Pro
- Install MATLAB
- Install Microsoft Office
- Install SPSS Statistics
- Mathematica 14: Installation
- Mathematica 14: Manual Installation
- Microsoft Company Portal
- Microsoft Software Center
- PDF not opening with Adobe
- Qualtrics
- SAS 9.4M7 for Windows: Manual Installation
- SAS 9.4M8: Installation
- Sign in Adobe Acrobat
- Sign in Adobe Acrobat Sign
- Sign in Adobe Creative Cloud
- Sign in Adobe Express
- Sign in Adobe Fonts
- Sign in Adobe Stock
- Sign in ArcGIS CityEngine
- Sign in ArcGIS Field Maps
- Sign in ArcGIS Online
- Sign in ArcGIS Pro
- Sign in JMP Pro
- Sign in MATLAB
- Sign in MATLAB Academy
- Sign in MATLAB Drive
- Sign in MATLAB Mobile
- Sign in MATLAB Online
- Sign in Microsoft Office
- Sign in Simulink Online
- Software Request
- SPSS Amos 29: Installation
- SurveyMonkey
- Update MATLAB License
- Update or Refresh Microsoft Office License
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
- Show all articles ( 50 ) Collapse Articles
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Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
SIU Wireless Connection Guide
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Wireless Overview
Southern Illinois University’s wireless network provides secure, mobile Internet access for students, faculty, and staff from the wireless access points located throughout the main campus. Guest Wireless access is also available for the visitors on campus.
The following networks are present where wireless networks are available.
- “eduroam” – eduroam (educationroaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity when visiting other participating institutions. You can find out more about the eduroam project by visiting their web page at https://www.eduroam.org.
- “eduroam-Instructions” – Open and unsecure network that provides instructions on how to connect to secure “eduroam” wireless network.
- “SIU-Guest” – Wireless network for campus visitors
Students, faculty and staff are encouraged to use the “eduroam” secure wireless network to access the Internet and campus resources. Click here to configure the network.
Automatic Wireless Configuration Utility for Eduroam
The preferred way of setting up the eduroam SSID on any operating system is connecting to the wireless network “eduroam-instructions” then downloading the cloudpath utility that can be found at https://setup.wifi.siu.edu. The utility sets up the SSID automatically with little input from you.
For users in the residence halls, use this link to automatically setup the wireless networks: https://housing.wifi.siu.edu
Manual Configuration for Eduroam
Android Phones, Tablets, and Chromebooks
Eduroam is available inside almost all locations on the SIU campus. Additionally, it is available outdoors along Lincoln Drive near the Communication building and portions of Douglas Drive for the best outdoor wireless experience. You may find Eduroam outdoors in other locations as well. Visit this link for a map to search by address or zip code.
Troubleshooting
IOS Devices
Android Devices
Windows Devices
Device Compatibility
Supported Devices
Android 5.0 and above
Windows 10 and above
MacOS 10.13 and above (Link to Older Mac OS Versions) (What OS can my Mac Support?)
iOS 11 and above
iPadOS 13.1 and above
Unsupported Devices
- Amazon Kindle
- Nintendo DS, DSi, DSi XL, DS Lite, 3DS
- Nintendo Wii
- Sony PSP, PS2, PS3, PS4
- Chromecast
- Google TV
- Apple TV
- Wireless Printers
- Xbox, Xbox 360, Xbox One, Kinect
NOTE: Any device that doesn’t support WPA2-Enterprise wireless security or 802.1x wireless security will not be able to connect to the SIU Indoor Wireless Network.
Connecting to the Guest Network
https://oitkb.siu.edu/knowledge-base/connecting-to-siu-guest/
If you are signing into the guest network and you are unsure of your cellular provider, you can find out your provider here:
https://www.carrierlookup.com/
If your provider is not on the list, it may be owned by a larger company such as Verizon or Sprint. Try selecting one of these companies as your carrier and submitting your request. If you do not receive a text message, try again and select a different cell phone carrier.
Frequently Asked Questions
Q: What’s the username and password for siu-wireless and how do i get one if I’m a new student/faculty/staff?
A: Username is your Dawgtag and Password is your Network ID Password. For example:
username: SIU850123456
password: your network ID password (same password used for email, D2L, Salukinet, etc)
This also serves as a DAWG Tag. If you are a new Student/Faculty/Staff and have not set up your account, then please contact SalukiTech
Q: Are gaming consoles permitted on the wireless network?
A: Game consoles and steaming devices are not compatible with the security requirements that are enabled on eduroam and guest networks. However, if these devices are located in a residence hall, there is a wireless network setup for their use. Please see our guide on connecting these devices here.
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