These instructions apply to Windows computers owned by SIU Carbondale.
Connect the computer to the campus network: * On Campus: Ethernet (wired) or eduroam (WiFi) network * Off Campus:SIU Virtual Private Network (VPN)
Install the software: 1. Browse the software library below. 2. Click an install link to open Software Center. 3. Click the Install button. 4. Plug in the power cord and prevent the computer from entering sleep/hibernate mode.
If an install link does not open: 1. Connect to the campus network for at least two hours, then try again. 2. Make sure the computer has at least 30 GB of free disk space on the C: drive. 3. Note that some software is restricted and/or available only upon request.
If an installation fails: * Restart the computer, then try again.
Click the Start button, then type “Control Panel” in the search bar, navigate to “Network and Internet” > “Network and Sharing Center”, and then select “Change adapter settings” from the left pane.
Right click on the active Ethernet Adapter and click properties. (This will require admin access)
Check that “File and Printer Sharing for Microsoft Networks” is checked ✅
Check Free Disk Space
Verify the C: drive has at least 10 GB of free disk space.
If prompted during installation, free up additional disk space.
Check Windows Version
Verify the Windows version is supported:
Windows 11, Version 24H2
Windows 11, Version 23H2
Windows 11, Version 22H2
Windows 10, Version 22H2
Close Blocking Applications
If prompted during installation, close any open applications that are blocking installation.
Connect to Campus Network
Connect the computer to the campus Ethernet (wired) network or eduroam (WiFi) network.
Stay connected to the campus network for several hours to automatically refresh an out-of-date software catalog, especially for computers that have been offline or off campus.
Try to force a refresh:
Open Control Panel.
Open Configuration Manager properties, then click the Actions tab.
Select the Machine Policy Retrieval & Evaluation Cycle action, then click Run Now.
Select the Application Deployment Evaluation Cycle action, then click Run Now.
Wait ~5 minutes, then re-open Software Center.
Restart Computer
Restart the computer to clear pending restarts and sign out disconnected users.
Login and open Software Center to retry the installation.
If “Software Center can not be loaded” appears, click OK, wait a few minutes, then open Software Center again.