Troubleshooting Eduroam for Windows Devices

On how to connect to windows refer this (https://oit.siu.edu/wireless/wireless-instructions/windows-desktops-laptops/). 

Turn Wi-Fi On/Off 

Some laptops have a hardware kill switch or keyboard function to enable or disable wireless network. If your device has such functionality, try turning it off and on. 

 If not, you can also enable/disable the wireless adapter in Windows through control panel. To do so, follow below steps: 

1. Right-click the wireless icon in the system tray, and click “Open Network and Sharing Center”. 

2. In the left sidebar, click “Change adapter settings”. 

3. Find your wireless adapter in the list of adapters. Names will vary depending on your hardware, but the name will usually have the word “Wireless” or “Wi-Fi” in them. The icon will also show wireless signal bars. Once you have located your wireless adapter: 

1. Right-click the adapter and select “Disable”. 

2. Wait a few moments for the wireless network to be disabled. Once the icon has been greyed out, the Wi-Fi has been disabled. 

3. Right-click the adapter again, and select “Enable”. 

Forget and Re-Connect to eduroam 

If your device is having problems associating with the eduroam network you can forget the wireless connection and try re-connecting from scratch. 

1. Click the wireless icon in the system tray. 

2. Click “Network & Internet Settings”. 

3. In the “Settings” window, click “Wi-Fi” in the left sidebar. 

4. Click “Manage known networks”. 

5. Click eduroam in the list of networks. 

6. Click “Forget”. 

7. You may re-connect as if you were connecting for the first time. 

Verify IP Configuration Settings (Limited Connectivity issue) 

If you are able to associate your device with the eduroam network, but are unable to get to the internet, you may need to adjust your device’s IP settings. This problem is usually indicated by the “Limited Connectivity” message displaying after connecting the network. Verify your settings are configured as below: 

1. You will need to open the properties of your wireless adapter. You may do this by right-clicking your wireless adapter in the “Network Connections” panel of Control Panel, and selecting “Properties”. You can follow the steps in the Turn Wi-Fi On/Off section to get to the “Network Connections” panel, or use the following shortcut: launch the run dialog box by pressing the Windows key + r on your keyboard, type: control netconnections, and press “OK”. 

2. From the properties window, highlight “Internet Protocol Version 6 (TCP/IPv6)” in the menu 

1. Make sure the checkbox next to “Internet Protocol Version 6 (TCP/IPv6)” is checked. 

2. Click the “Properties button”. 

3. Make sure the “Obtain an IPv6 address automatically” and “Obtain DNS server address automatically” radio buttons are selected, and press “OK”. 

3. From the properties window, highlight “Internet Protocol Version 4 (TCP/IPv4)” in the menu 

1. Make sure the checkbox next to “Internet Protocol Version 4 (TCP/IPv6)” is checked. 

2. Click the “Properties button”. 

3. Make sure the “Obtain an IP address automatically” and “Obtain DNS server address automatically” radio buttons are selected, and press “OK”. 

4. Press the “Close” button to apply these settings. 

5. If you made changes to these settings and do not see any improvements after closing the properties window, you may need to enable/disable your wireless card or reboot your device.

If these steps did not help to resolve your issue connecting to Eduroam please contact SalukiTech for additional assistance.

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