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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adding a Sharp Printer to a Personal Computer
- Adobe Sign in Acrobat Pro Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Firewall Rule Request in Tikit
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- How to use User Codes with GFI Sharp Multi-function Printers
- I'm not receiving the email to reset my password from HRSS
- Making Calls in Microsoft Teams
- Requesting D2L Brightspace and Instructional Support Services from CTE
- Self Service Registration Guide
- SIUC LastPass
- Using Quick Assist
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Availability in Microsoft Teams
- Create a Microsoft Team for My D2L Course
- Download Teams on your Mobile Device
- Factory Reset Yealink MP54
- How to install Microsoft Teams on Iphone or Android
- Join Class Meeting on Teams
- Making Calls in Microsoft Teams
- Microphone doesn't work in Microsoft Teams
- Microsoft Teams Guide
- Scheduling Class Meetings in Teams
- Share a File with Microsoft Teams
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
- Toggle Call Queues in Microsoft Teams
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- Access a Video File in Microsoft Stream
- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to install Office 365 from Software Center on SIU owned computers.
- Identifying and Reporting Email Scams
- Logging into Microsoft Forms
- Manage Share Settings in Microsoft Stream
- Microsoft Authenticator for current Students, Faculty & Staff
- Microsoft Authenticator for Retirees & Alumni
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Share a File with Microsoft Teams
- Share a File with OneDrive
- Share a Video File in Microsoft Stream
- Shared Mailbox
- SIU Email Signature Instructions
- Upload a File to Microsoft Stream
- Upload a File to OneDrive
- Video Chapters in Microsoft Stream
- Video Comment in Microsoft Stream
- Video Information in Microsoft Stream
- Video Thumbnail in Microsoft Stream
- Video Transcript in Microsoft Stream
- Virtual Fax Instructions
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D2L Brightspace
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Brightspace Training Sessions
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Create a Microsoft Team for My D2L Course
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Course Merge Guide
- D2L Intelligent Agents
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Getting Help with D2L
- Getting Started with Creator + in D2L
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to Access Quiz Feedback on D2L
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Display Quiz Feedback on D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- Import a Course from Another Learning Management System
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Readspeaker in D2L
- Requesting D2L Brightspace and Instructional Support Services from CTE
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
- Using CopyLeaks in D2L
- Using Respondus 4 with VDI
- Work to Do Widget in D2L
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Account Help
Login support for all SIU accounts.
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Display Settings in Windows
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to add a shortcut in file explorer to a OneDrive folder
- How to sign into a Teams Phone
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator for current Students, Faculty & Staff
- Microsoft Authenticator for Retirees & Alumni
- Office 365 - Modify members of a distribution list (OWA)
- Parent Proxy Information and Tutorials
- Passwordless MFA Sign-in (Android)
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- Setting up a Network ID account for a Local Administrator
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- Using the Electronic Whiteboard and Document Camera
- What is my SIU email address?
- Yubikey Hardware Device Instructions - MacOSX
- Yubikey Hardware Device Instructions - Windows
- Yubikey Hardware Instructions - Linux
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS PDF authentication error
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- Working Remotely
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Computer Help
General SIU Computer Topics
- Adding a Sharp Printer to a Personal Computer
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Email Signature Instructions
- SIU Live Recording
- SIU VPN Guide
- Troubleshooting projector issues in CLC classrooms
- Using Quick Assist
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Adding a Sharp Printer to a Personal Computer
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to get service or order supplies for your GFI Copier/Printer
- How to register for classes on mobile
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use the Microfilm Scanner at Morris Library
- How to use User Codes with GFI Sharp Multi-function Printers
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- Microsoft Software Center
- PDF not opening with Adobe
- Rebooting The KIC Book Scanner
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
- Show all articles ( 18 ) Collapse Articles
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- Download Teams on your Mobile Device
- How to install Microsoft Teams on Iphone or Android
- Microsoft Authenticator for current Students, Faculty & Staff
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Passwordless MFA Sign-in (Android)
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Activate Wolfram Mathematica
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Freezes While Adding Signature
- Adobe Sign in Acrobat Pro Basics
- Adobe Signature Box Fix - non-Entrust
- Create a survey with SurveyMonkey
- EMS Desktop Client Installation
- ERDAS IMAGINE 2022: Installation
- ERDAS IMAGINE 2022: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- Install Adobe Acrobat for Personal Computers
- Install Adobe Creative Cloud for Personal Computers
- Install ArcGIS CityEngine
- Install ArcGIS Drone2Map
- Install ArcGIS Pro for Personal Computers
- Install EndNote for Personal Computers
- Install JMP Pro
- Install MATLAB for Personal Computers
- Install Microsoft Azure Dev Tools for Teaching
- Install Microsoft Office 365 for Personal Computers
- Install SPSS Statistics for Personal Computers
- Install Wolfram Mathematica
- Microsoft Company Portal
- Microsoft Software Center
- PDF not opening with Adobe
- Qualtrics
- SAS 9.4M7 for Windows: Manual Installation
- SAS 9.4M8: Installation
- Sign In Adobe Acrobat Sign
- Sign In Adobe Express
- Sign in Adobe Firefly
- Sign In Adobe Fonts
- Sign In Adobe Stock
- Sign In ArcGIS Field Maps
- Sign in ArcGIS Online
- Sign in ArcGIS QuickCapture
- Sign In ArcGIS Survey123
- Sign In MATLAB Academy
- Sign In MATLAB Drive
- Sign In MATLAB Mobile
- Sign In MATLAB Online
- Sign In Simulink Online
- Sign In/Activate Adobe Acrobat
- Sign In/Activate Adobe Creative Cloud
- Sign In/Activate ArcGIS CityEngine
- Sign In/Activate ArcGIS Drone2Map
- Sign In/Activate ArcGIS Pro
- Sign In/Activate JMP Pro
- Sign In/Activate MATLAB
- Sign In/Activate Microsoft Office 365
- Software Request
- SPSS Amos 29: Installation
- SurveyMonkey
- Update MATLAB License
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
- Show all articles ( 54 ) Collapse Articles
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Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
How do I print on campus?
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Overview
SalukiTech Campus-Wide Printing Services (CWPS) provides and maintains printers for use by students, as well as faculty and staff. These printers are conveniently located in more than 30 locations across campus—including public spaces and campus housing. You may print to any of the CWPS printers from any University-owned or personal device as long as you have access to the SIU eduroam network.
You may send a print job from off campus if you have VPN access. No matter where you are working, you can queue your print job and then pick it up at any CWPS station on campus. And, don’t worry about privacy! CWPS printing requests are held in a virtual print queue (up to 24 hours) until you arrive at the print station and start the job. All CWPS printers accept Debit Dawg.
Adding Money For Printing
Don’t forget to add money to your card. All CWPS printers accept Debit Dawg funds loaded onto your SIU ID using any of the Debit Dawg machines around campus, or online through SalukiNet. The Debit Dawg machines are cash only and do not accept coins. They take all bills up to $20.
Here are the locations of active Debit Dawg machines on campus:
- Communications Building (CLC Lab 4, Basement)
- Lesar Law School (Library, 1st Floor)
- Morris Library (Information Commons, 1st Floor)
- Student Center (ID Office, 2nd Floor)
- Trueblood Hall (Lobby, 1st Floor)
Guests without a Student ID card can purchase a copy card from the Debit Dawg kiosk on the first floor of Morris library or in the Student Center. The guest copy cards cost $1 and have 50 cents pre-loaded on them. They can be endlessly reloaded at the Debit Dawg machine. Type “Guest” in the printing window that popups when you send your job to the queue and give it a unique name since all guest jobs go to the same file.
NOTE: Copy Cards cannot be used with mobile phone printing. Mobile phone printing pulls funds from the debit dawg associated with your university email.
Prices
Single sided black and white | 10 Cents |
Double sided black and white | 15 Cents |
Single sided color | 25 Cents |
Double sided color | 40 Cents |
Printing A Job From A Computer
1. Login to an SIU computer or connect to Eduroam wireless on your personal device. To print to a CWPS printer from a personal computer, you must have Pharos installed. For more information about connecting to Eduroam, please see our guide here: oit.siu.edu/wireless
2. Select Print as you normally would within your browser or program. In Office 365 applications this is normally located under File at the top left.
3. Select the appropriate printer from the list.
To print on one of the HP Printers select one of the options below.

NOTE: in some browsers you may not see a CWPS printer listed, in this case you may need to select “see more”

4. After verifying that you have selected the correct printer, click Print.
5. After you have selected Print on your computer (whether you are printing a webpage, document, presentation slides, etc.) a Pharos popup screen will appear.
6. Enter your information in the dialog box, then click Print.
- In Box 1: Type Your Dawgtag # WITH SIU in Front of the Number (Ex. SIU850000000)
- If you are printing with a Copy Card, In Box 1 you will only type “Guest”
- In Box 2: Give Your Document Any Name

7. After clicking Print go to the desired CWPS printer and swipe your Debit Dawg (Student ID) card or Copy card.
a. The light indicator on the card reader’s light should flash green when the card is read. If the light flashes red or yellow, try swiping you card again.
b. Make sure the card’s magnetic strip is facing the correct way.
8. The printer should log you in. Select Print release if it doesn’t automatically show your print jobs. Select your job and click Print. Print jobs will be deleted after 24 hours if they are not printed.

Printing From Your Personal Computer
Pharos Client
If you are printing from a Windows, Mac, or Linux device that you own, you will need to install the Pharos print client. Please visit the link below and select your device for instructions on installing Pharos.
https://oit.siu.edu/salukitech/printing/instructions/
All public use devices on campus should be pre-installed with the Pharos print client.
Printing From Your Android or iOS Device
Scan the QR code on the CWPS printer to print after you’ve sent your document.
Campus Wide Printer Locations
Building | Room |
Applied Science and Arts Building (CLC2) | Room 112 |
Lesar | Law Library |
Morris | 1st, and 7th floor |
Student Center | 1st floor by Bookstore |
Printing Resources
Find instructions on how to print or how to report a problem by visiting this website.
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