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Featured Issues
KB articles focusing on current problems and critical resolutions.
- Adding a Sharp Printer to a Personal Computer
- Adobe Sign in Acrobat Pro Basics
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Firewall Rule Request in Tikit
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I print on campus?
- How to use User Codes with GFI Sharp Multi-function Printers
- I'm not receiving the email to reset my password from HRSS
- Making Calls in Microsoft Teams
- Moveit Response
- Requesting D2L Services from CTE
- Self Service Registration Guide
- SIUC LastPass
- Using Quick Assist
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Microsoft 365
Support topics related to Office365, and Microsoft Products
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- Availability in Microsoft Teams
- Create a Microsoft Team for My D2L Course
- Download Teams on your Mobile Device
- Factory Reset Yealink MP54
- How to install Microsoft Teams on Iphone or Android
- Join Class Meeting on Teams
- Making Calls in Microsoft Teams
- Microphone doesn't work in Microsoft Teams
- Microsoft Teams Guide
- Scheduling Class Meetings in Teams
- Share a File with Microsoft Teams
- Sync Teams Channel Folder to One Drive on Local Device
- Teams Live Events
- Toggle Call Queues in Microsoft Teams
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- Access a Video File in Microsoft Stream
- Accessibility Checker in Microsoft Office
- Add a Delegate from O365 Web App
- Add your Office 365 Account to Outlook
- Blocked Email
- Clearing the Outlook Autocomplete E-mail Cache
- Create a Microsoft Form
- How do I add audio to my PowerPoint?
- How to check my M365 mailbox usage?
- How to install Office 365 from Software Center on SIU owned computers.
- Identifying and Reporting Email Scams
- Logging into Microsoft Forms
- Manage Share Settings in Microsoft Stream
- Microsoft Authenticator
- Microsoft Bookings Guide
- Microsoft FindTime
- Microsoft Office 365
- Microsoft Office Training and Support
- Microsoft Stream Recording/Sharing Processes
- Microsoft Word Guide
- My OneDrive Icon is Missing
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Office 365 for Windows Devices
- Office365 won't open .ics file
- OneNote Help & Training
- Open another mailbox or shared mailbox in Outlook
- Remove Contact from Office 365
- Request a Room for Outlook/Teams Meetings
- Reset MFA Sign-in Cycle
- Share a File with Microsoft Teams
- Share a File with OneDrive
- Share a Video File in Microsoft Stream
- SIU Email Signature Instructions
- Upload a File to Microsoft Stream
- Upload a File to OneDrive
- Video Chapters in Microsoft Stream
- Video Comment in Microsoft Stream
- Video Information in Microsoft Stream
- Video Thumbnail in Microsoft Stream
- Video Transcript in Microsoft Stream
- Virtual Fax Instructions
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D2L Brightspace
- Adding a Link In Announcement to Content
- Adding a Participant to Course in D2L
- Adding a Teaching Assistant (TA) to Course in D2L
- Brightspace Training Sessions
- Change Course Offering Information in D2L
- Copy Your Course Content from Previous Semester in D2L
- Create a Microsoft Team for My D2L Course
- Creating Break-Out Group Discussion Boards
- Creating Discussions in D2L (MyCourses)
- Creating/Editing Announcements in D2L (MyCourses)
- D2L Intelligent Agents
- D2L Quick Guide: Using the Course Builder Tool
- Display Current Courses on D2L Course Homepage
- Echo 360 Instructor Guide
- Echo 360 Video Won't Play on Chromebook
- Emailing the Class in D2L (MyCourses)
- Formatting Guidelines for Respondus 4.0 Exam Converter
- Getting Help with D2L
- Getting Started with Creator + in D2L
- Give Students Special Access to Course Quiz in D2L
- Grading Tool in D2L (MyCourses)
- How do I randomize quiz questions in D2L?
- How to Access Quiz Feedback on D2L
- How to Add Instructor Profile on D2L Course Homepage
- How to Add Resources for Salukis Widget to a D2L Course Homepage
- How to Add Upload Content to your Course
- How to Attend a Virtual Classroom Session
- How to change course navigation from menu bar (list) to icon-based
- How to Change Participant Roles in D2L
- How to Create a Video Assignment in D2L
- How to Create Assignments in D2L
- How to Display Quiz Feedback on D2L
- How to Email Instructor and Classmates in D2L
- How to Get Started with Virtual Classrooms in D2L
- How to Give Students Special Access to Course Assignment in D2L
- How to Login and Navigate a course in D2L
- How to post a quiz with time restriction in D2L
- How to Post on Discussion Boards in D2L
- How to Set-up Notifications in D2L (students/learners)
- How to Take Quizzes in D2L
- How to Upload Assignments in D2L
- How to Use D2L Content
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- Import a Course from Another Learning Management System
- LockDown Browser and Respondus Monitor Instructor Guide
- Lockdown Browser Guide for Students
- Readspeaker in D2L
- Requesting D2L Services from CTE
- Setting Up Assignments and Linking to the Gradebook in D2L (MyCourses)
- SIU Live Recording
- This Quick Guide will help you learn How to Add a Participant to Course in D2L
- Using CopyLeaks in D2L
- Using Respondus 4 with VDI
- Work to Do Widget in D2L
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Account Help
Login support for all SIU accounts.
- Access to TurnItIn
- Account Lockouts
- AIS reports not opening with Word
- BigDawg Access
- Changing Display Settings in Windows
- Changing Preferred First Name or Email Address
- Claim your Network ID
- Connecting to Eduroam with Mac OSX
- Departmental ID or Out-of-band (OOB) Network ID Account
- DUO Mobile
- How do I access my SIU email?
- How Do I Change My SIU Account Password?
- How to add a shortcut in file explorer to a OneDrive folder
- How to sign into a Teams Phone
- How to Update Your Recovery Information
- How to View Telecom Billing
- Instructions for changing database connections in Golden
- Microsoft Authenticator
- Office 365 - Modify members of a distribution list (OWA)
- Parent Proxy Information and Tutorials
- Passwordless MFA Sign-in (Android)
- Proxy Help
- SalukiNet Proxy FAQ's for Students
- Setting up a Network ID account for a Local Administrator
- SIU Network ID-General Information
- SIUC LastPass
- Troubleshooting the Housing Portal
- Using the Electronic Whiteboard and Document Camera
- What is my SIU email address?
- When will my SIU email be created?
- Yubikey Hardware Device Instructions - MacOSX
- Yubikey Hardware Device Instructions - Windows
- Yubikey Hardware Instructions - Linux
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Remote Access
Access to SIU's VPN, Remote Desktop Access, and Virtual Desktop Instances.
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WiFi and Internet
Network and Internet connectivity issues, for SIU supported networks and off-campus SIU device connectivity.
- Account Lockouts
- Connecting to Eduroam with Android devices
- Connecting to Eduroam with Apple Iphone or Ipad
- Connecting to Eduroam with Linux
- Connecting to Eduroam with Windows
- Connecting to SIU Limited a Smart Device or Game Console
- Connecting to SIU-Guest
- Eduroam Support for Older Devices
- How do I clear my browser cache and cookies?
- Secure a Compromised Email Account
- SIU Wireless Connection Guide
- Troubleshooting Eduroam for IOS devices
- Troubleshooting Eduroam for Mac devices
- Troubleshooting Eduroam for Windows Devices
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SIU Digital Services
Support for online resources, such as MoveIT, HRSS, SalukiNet, and more.
- AIS PDF authentication error
- AIS reports not opening with Word
- Golden Software Help
- How to Obtain an Unofficial Transcript
- Instructions for changing database connections in Golden
- Lockdown Browser Guide for Students
- MOVEit User Guide
- Setting Up a Google Analytics Account with an SIU Email Address
- Setup Weekly Identity Scan for Spirion
- Spirion Identity Finder
- When will my SIU email be created?
- Working Remotely
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Computer Help
General SIU Computer Topics
- Adding a Sharp Printer to a Personal Computer
- Apple/Mac, Big Sur OS Breaks AIS Report Viewing/Printing
- Blue Screen Printing Fix
- Class Technology Troubleshooting
- Connecting to SIU Limited a Smart Device or Game Console
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- Force Chrome and Edge to Download PDF Forms
- Force Microsoft Edge to Open a PDF Externally
- How do I clear my browser cache and cookies?
- How do I open a private web browser window?
- Learn about ithelp portal
- Local Repair Facilities
- MOVEit User Guide
- Parent Proxy Information and Tutorials
- Restoring Firefox Bookmarks
- Secure a Compromised Email Account
- Setup Weekly Identity Scan for Spirion
- SIU Email Signature Instructions
- SIU Live Recording
- SIU VPN Guide
- Troubleshooting projector issues in CLC classrooms
- Using Quick Assist
- What computer should I buy?
- Working Remotely
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FAQs
Category description
- Adding a Sharp Printer to a Personal Computer
- Changing Preferred First Name or Email Address
- Golden Software Help
- How do faculty enter grades?
- How to get service or order supplies for your GFI Copier/Printer
- How to register for classes on mobile
- How to Use D2L on Your iPhone or iPad
- How to Use D2L on Your Laptop
- How to use the Microfilm Scanner at Morris Library
- How to use User Codes with GFI Sharp Multi-function Printers
- I received an email titled "Action Required: Renew (course info)(semester) by (expiration date)"
- Identifying and Reporting Email Scams
- Mapping a Network Drive
- PDF not opening with Adobe
- Rebooting The KIC Book Scanner
- SalukiNet Proxy FAQ's for Students
- Self Service Registration Guide
- Unable to Sign into myfuture.siu.edu to Submit Application or Sign Up for Orientation
- What computer should I buy?
- What is my SIU email address?
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Mobile Device Support
A collection of topics for mobile devices like phones and tablets.
- Connecting to Eduroam with Android devices
- Download Teams on your Mobile Device
- How to install Microsoft Teams on Iphone or Android
- Obtain access to a shared network file share via SMB on a iOS device.
- Office 365 for Android Devices
- Office 365 for iOS Devices
- Office 365 for Other Devices
- Passwordless MFA Sign-in (Android)
- Troubleshooting Eduroam for IOS devices
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Campus Printing
How to print on the Carbondale campus including mobile printing resources and from SIU equipment.
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Software Guides
Support for SIU distributed software offerings.
- Adobe Acrobat Pro
- Adobe Acrobat Pro - Adding a Checkbox (with Either/or Options)
- Adobe Acrobat Sign
- Adobe Captivate
- Adobe Creative Cloud
- Adobe Freezes While Adding Signature
- Adobe Sign in Acrobat Pro Basics
- Adobe Signature Box Fix - non-Entrust
- Adobe Stock
- ArcGIS CityEngine 2022.0: Manual Installation
- ArcGIS CityEngine 2024.0: Managed Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Installation
- ArcGIS Desktop (ArcMap) 10.8.2: Manual Installation
- ArcGIS Pro 3.3: Managed Installation
- ArcGIS Pro 3.3: Manual Installation
- Create a survey with SurveyMonkey
- EMS Desktop Client Installation
- EndNote 21: Installation
- EndNote 21: Manual Installation
- ERDAS IMAGINE 2022: Installation
- ERDAS IMAGINE 2022: Manual Installation
- Finding Computer Name on a Mac
- Finding Computer Name on Windows
- JMP Pro 17: Installation
- JMP Pro 17: Manual Installation
- Mathematica 14: Installation
- Mathematica 14: Manual Installation
- MATLAB R2024a: Installation
- MATLAB R2024a: Manual Installation
- Microsoft Company Portal
- Microsoft Office 365
- Microsoft Software Center for Windows
- PDF not opening with Adobe
- Qualtrics
- SAS 9.4M7 for Windows: Manual Installation
- SAS 9.4M8: Installation
- Sign In ArcGIS Online (Academic Use)
- Software Request
- SPSS Amos 29: Installation
- SPSS Statistics 29: Installation
- SPSS Statistics 29: Manual Installation
- SurveyMonkey
- Using VDI Computers on Campus
- Virtual Desktop Infrastructure (VDI) Guide
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Classroom Technology
KB articles focusing on the technology within SIU's smart classrooms
JMP Pro 17: Installation
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Request JMP Pro
JMP Pro licenses must be updated each year.
License Cycle: 6/30/2023 thru 6/29/2024
Software Requests: oit.siu.edu/salukitech/software/
Knowledge Base: oitkb.siu.edu
Support: ithelp.siu.edu
Install JMP Pro
Personal Device
Upon approval of a JMP Pro software request for a personal device, the installer is distributed by email.
SIU Carbondale
Upon approval of a JMP Pro software request for an SIU Carbondale device, the software installs automatically over the campus network.
- Connect to the campus network. If working remotely or on a private network, sign into the Virtual Private Network (VPN).
- Stay online and connected to the campus network for several hours, then open JMP Pro to confirm successful installation.
SIU School of Medicine
Upon approval of a JMP Pro software request for an SIU School of Medicine device, the installer is forwarded to School of Medicine IT (techsupport@siumed.edu) for installation.
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byRowan, Eric
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